Loss Prevention Manager Job at Marriott Bonvoy

Loss Prevention Manager

Marriott Bonvoy

Location:

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Loss Prevention Manager is responsible for leading and managing all loss prevention, security, fire, and life safety functions of the property in strict compliance with Marriott International Brand Standards, Local Standard Operating Procedures (LSOPs), Brand Safety Audits (BSA), and Fire & Life Safety (FLS) audit requirements, as well as all applicable local laws and regulations. The role safeguards guests, associates, contractors, visitors, and property assets while ensuring a safe, secure, and discreet luxury hospitality environment. The Loss Prevention Manager balances proactive risk mitigation with a guest-centric, service-driven approach, supporting Marriott’s brand promise and the resort’s wellness philosophy.

Job Responsibility:

Ensure full compliance with Marriott LSOPs, BSA, and Fire & Life Safety audit standards
Maintain continuous audit readiness through routine inspections and internal audits, accurate documentation and evidence management, and timely closure of corrective action plans (CAPs)
Partner with Engineering to ensure fire detection, alarm, suppression, and evacuation systems meet Marriott Life Safety standards and preventive maintenance and testing schedules are documented and compliant
Lead and document emergency drills (fire, evacuation, bomb threat, medical, natural disasters)
Develop and implement proactive loss prevention strategies to minimize theft, shrinkage, fraud, vandalism, and property damage
Conduct risk assessments across all resort areas, including guest rooms, public areas, wellness facilities, back-of-house, and residences
Oversee surveillance systems (CCTV), access control, key management, and alarm monitoring
Lead investigations related to guest incidents, associate misconduct, losses, accidents, and security breaches
Serve as the primary responder and coordinator for all emergency situations
Ensure all associates are trained and conversant with Fire & Life Safety procedures, crisis response protocols, and medical emergency response and escalation
Maintain strong working relationships with local police, fire authorities, military police, hospitals, and emergency responders
Ensure all incidents are properly reported, documented, investigated, and trended
Lead, coach, and develop the Loss Prevention team in alignment with Marriott Leadership Behaviors
Ensure proper staffing and scheduling efficiency, training certification and refresher programs, and consistent grooming, appearance, and conduct standards
Foster a service-driven loss prevention culture where associates demonstrate professionalism, vigilance, discretion, calm authority, and “Service from the Heart” in all guest interactions
Work closely with Engineering, Human Resources, Finance, and Operations
Attend departmental head meetings and contribute to overall operational planning

Requirements:

Bachelor’s degree in Criminal Justice, Security Management, Hospitality Management, or a related field
Professional certifications in security, loss prevention, or safety are highly desirable
Minimum 7–10 years in loss prevention, security management, or safety operations within a luxury hospitality environment, ideally a resort or hotel chain
Proven experience with Marriott or other international hotel brand standards (LSOPs, BSA, Fire & Life Safety audits)
Demonstrated track record in risk management, investigations, emergency response, and compliance audits
Experience in leading and developing security teams, including scheduling, training, and performance management
Experience collaborating with cross-functional departments (Engineering, HR, Finance, Operations)
Leadership & Team Management: Ability to inspire, coach, and maintain a disciplined, professional, and service-oriented team
Security & Risk Management: Expertise in proactive risk mitigation, surveillance systems, access control, and investigation procedures
Emergency Preparedness: Knowledgeable in crisis management, fire safety, medical emergency response, and evacuation procedures
Audit & Compliance: Strong understanding of internal and brand audits, corrective action plans, and continuous readiness standards
Analytical & Reporting Skills: Ability to identify trends, prepare reports, and recommend actionable strategies to minimize losses
Interpersonal & Communication Skills: Professional demeanor, discretion, and ability to interact with guests, associates, authorities, and VIPs
Technology Proficiency: Familiarity with CCTV, alarm systems, access control software, and incident reporting platforms
Service Mindset: Commitment to guest-centric safety, balancing discretion and vigilance in a luxury environment

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

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