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Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Job Responsibility:
Assists the Director of Security in managing security operations on a daily basis
Protection and safety of property assets, employees, guests and property
Accident and fire prevention and response
Ensures continuous protection of guests, employees and hotel assets
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Assists in development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigation of all losses of property assets
Deploys security staff to effectively monitor and protect property assets
Completes proper documentation and reports all employee accident and general liability incidents
Conducts periodic patrols of entire property and parking areas
Handles guest problems and complaints
Implements action plans to monitor and control risk
Maintains required reports and documentation regarding patrols
Inspects all security equipment
Provides means for obtaining necessary medical attention
Conducts hourly employee performance appraisals
Identifies educational needs of others
Completes disciplinary procedures and documentation
Maintains first aid and CPR certifications
Implements local authority requirement for security and safety
Attends pre- and post-convention and weekly forecast meetings
Celebrates successes by publicly recognizing contributions of team members
Communicates importance of safety procedures
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Solicits employee feedback
Encourages and builds mutual trust, respect, and cooperation among team members
Identifies developmental needs of others and coaching
Provides guidance and direction to subordinates
Displays leadership in guest hospitality
Empowers employees to provide excellent customer service
Meets quality standards and customer expectations
Provides services above and beyond for customer satisfaction
Assists in minimizing cost of accident claims
Brings issues to attention of Human Resources
Administers property policies fairly and consistently
Analyzes information and evaluates results
Develops and maintains relationship with local law enforcement
Informs and updates executives, peers, and subordinates
Provides information to supervisors
Provides guidance in setting health and safety policies
Coordinates with Event Sales for VIP escort and media control for large events
Requirements:
High school diploma or GED
3 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
1 year experience in the security/loss prevention or related professional area
First aid and CPR certifications required for Security officers