Loss Prevention Guest Service Assistant, Marriott Bonvoy

Marriott Bonvoy

Location:
Fiji, Momi Bay

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Loss Prevention Guest Service Assistant at Marriott Fiji Resort Momi Bay is responsible for conducting investigations and completing incident reports related to theft, guest complaints, and other security issues. The role emphasizes maintaining guest and staff safety, adhering to company policies, and providing quality service while following prescribed procedures.

Job Responsibility:

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
Conduct interviews with relevant parties in order to obtain statements and information related to incidents
Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident

Requirements:

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
Conduct interviews with relevant parties in order to obtain statements and information related to incidents
Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

What we offer:

Equal opportunity employer
Valued unique associate backgrounds
Access to training and development
Recognition opportunities
Holistic workplace well-being focus

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Loss Prevention Guest Service Assistant