Loss Prevention Associate Job at Marriott Bonvoy (Gorakhpur)

Loss Prevention Associate

Marriott Bonvoy

Location:
India , Gorakhpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.

Job Responsibility:

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
Conduct interviews with relevant parties to obtain statements and information
Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
Complete incident reports to document all Security/Loss Prevention related incidents
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances, demonstrations, noise complaints, intoxicated individuals
Escort any unwelcome persons from the property without interrupting operations
Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident
Report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
Speak with others using clear and professional language
prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to conduct investigations and gather evidence
Ability to conduct interviews
Ability to complete incident reports
Ability to handle business interruptions and complaints
Ability to escort unwelcome persons
Ability to defuse disturbances
Ability to follow company and safety policies
Ability to maintain confidentiality
Ability to welcome and acknowledge guests
Ability to speak using clear and professional language
Ability to develop positive working relationships
Ability to enter and locate work-related information using computers
Ability to read and visually verify information
Ability to visually inspect tools, equipment, or machines
Ability to move at required speed
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 lbs without assistance and over 75 lbs with assistance
Fine motor skills and hand-eye coordination
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces and stairs
Ability to reach overhead and below knees, including bending, twisting, pulling, and stooping

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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