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Loss Prevention Agent

avisbudgetgroup.com Logo

avisbudgetgroup

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Location:
United States , Virginia Beach

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This job contributes to the success of Avis Budget Group by protecting assets by a daily accounting of overdue rentals. This position requires the use of a variety of investigative procedures, beginning with calling customers and when necessary, ending with obtaining police alarms, with the intent of recovering the overdue vehicle.

Job Responsibility:

  • Make and receive both outbound and inbound calls/emails to and from renters regarding overdue rentals
  • Issue Outbound calls/emails to renters, companies, travel agencies, and field locations
  • Document Case Management database with current attempts made to contact the renters
  • Update Wizard screens with call notes, and extensions when applicable
  • Issue certified Letters of demand when applicable
  • Issue repossessions and contacting repo companies for updates regarding their attempts to locate the vehicle
  • Prepare necessary documentation and forwards to the field security personnel when all possible attempts to recover the cars have been completed
  • Continues to follow-up with field personnel and security managers and places vehicles in missing/alarm status after field security personnel have obtained the police alarm
  • Maintain close working relationships and constant interaction with field personnel

Requirements:

  • High School Degree/GED required
  • Strong customer service experience
  • Ability to handle Inbound and Outbound calls
  • Excellent written and verbal communication skills
  • Basic knowledge of PC and Microsoft Office
What we offer:
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
  • 401(k) Retirement Plan with company matched contributions
  • Full training to learn the business and enhance professional skills
  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
  • Community involvement opportunities

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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