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This job contributes to the success of Avis Budget Group by protecting assets by a daily accounting of overdue rentals. This position requires the use of a variety of investigative procedures, beginning with calling customers and when necessary, ending with obtaining police alarms, with the intent of recovering the overdue vehicle.
Job Responsibility:
Make and receive both outbound and inbound calls/emails to and from renters regarding overdue rentals
Issue Outbound calls/emails to renters, companies, travel agencies, and field locations
Document Case Management database with current attempts made to contact the renters
Update Wizard screens with call notes, and extensions when applicable
Issue certified Letters of demand when applicable
Issue repossessions and contacting repo companies for updates regarding their attempts to locate the vehicle
Prepare necessary documentation and forwards to the field security personnel when all possible attempts to recover the cars have been completed
Continues to follow-up with field personnel and security managers and places vehicles in missing/alarm status after field security personnel have obtained the police alarm
Maintain close working relationships and constant interaction with field personnel
Requirements:
High School Degree/GED required
Strong customer service experience
Ability to handle Inbound and Outbound calls
Excellent written and verbal communication skills
Basic knowledge of PC and Microsoft Office
What we offer:
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
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