Loss Prevention Administrative Assistant

• Maintain and organize departmental records, files, and documentation systems (both electronic and paper-based)
• Prepare and edit correspondence, reports, memos, and presentations using standard office software
• Manage incoming and outgoing communications, including mail distribution, document transmission, and guest inquiries
• Coordinate reservations and respond to guest requests, ensuring timely and accurate follow-up
• Input, track, and retrieve operational data using computer systems
• Compile, sort, and file records related to departmental activities and business transactions
• Create and manage departmental schedules using ADP or similar workforce management systems
• Operate standard office equipment and ensure smooth day-to-day administrative processes

• Minimum of 3 years’ administrative and operations experience within a luxury (five-star) hotel or resort environment
• Strong knowledge of hotel operations, systems, and procedures
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Hospitality degree or related qualification preferred
• Excellent organizational, multitasking, and time management skills
• Strong attention to detail with the ability to prioritize and follow through on tasks
• Ability to remain calm and professional under pressure while exercising sound judgment
• Typing speed of 50–60 words per minute
• Excellent communication skills, including professional telephone etiquette
• Strong guest service orientation and interpersonal skills

Hospitality degree or related qualification preferred