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Lopop Support Representative

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DoorDash

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Location:
Mexico , Mexico City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a LOPOP Support Representative, you will move away from the inbound queue and into a role defined by initiative. You will be responsible for identifying potential friction points in real-time across three key pillars: Merchant Confirmation, Dasher Unassignment, and Cancellation Prevention. You will use a suite of advanced tools and AI to provide a premium experience, ensuring our highest-spending customers and top-tier merchants receive flawless service.

Job Responsibility:

  • Own the Outcome: Take full accountability for high-value orders ($200+), intervening proactively to ensure successful delivery
  • Master Cutting-Edge Tech: Use Gemini and AI to craft sophisticated outreach and streamline your daily workflow
  • Provide White-Glove Service: Execute high-level outbound calls and chats that prioritize professionalism and brand loyalty
  • Solve Complex Puzzles: Navigate a multi-platform ecosystem (THQ, Slack, Google Suite) to resolve logistics issues on the fly
  • Impact the Bottom Line: Directly prevent high-cost cancellations and build trust with our most important users

Requirements:

  • You are a Multi-Tasking Pro: You can handle high-speed navigation across multiple tools without losing your focus
  • You are an Expert Communicator: You possess exceptional verbal fluency and a mastery of grammar and spelling for professional interactions
  • You are Detail-Oriented: You have a "hawk-eye" for policy compliance and quality standards
  • You are Tech-Savvy: You have a strong foundation in Google Suite and are comfortable using AI (like Gemini) to enhance your performance
  • You are Adaptable: You thrive in an environment where procedures evolve quickly and you can pivot your strategy in real-time

Nice to have:

  • Experience in proactive outreach, sales, or premium account management
  • Advanced experience with AI prompting to optimize case documentation
  • Previous experience in logistics or high-volume marketplace operations
  • A background in "white-glove" customer service or executive-level support

Additional Information:

Job Posted:
February 17, 2026

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