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Airbus Helicopters is looking for a Long-term Intern to join our Customer Training department based in Grand Prairie, TX. You will be responsible for evaluating business processes, identifying deficiencies/inefficiencies, and designing and implementing innovative business solutions/processes to optimize business operations within the Airbus Helicopters North America (AHNA) Customer Training Department.
Job Responsibility:
Customer Records Improvement Project: 70% - Assist in the evaluation and process improvement project for the collection and retention of customer information and training documentation
To the extent possible, reduce manual, time consuming tasks and increase reliability of the overall process/system
Assess and ensure the functionality and sustainability of overall design and end-to-end process based on planned hardware/software upgrades
Continuous Improvement: 20% - Evaluate other customer training business processes for deficiencies/inefficiencies
Recommend solutions to optimize business operations
Assist with execution of approved improvements
Develop/update internal user tool documentation accordingly to satisfy control requirements
Customer Service: 10% - Provide exceptional customer service to all customers who enter our facility
Assist administration team with customer service oriented tasks when asked
Requirements:
Must be currently local to DFW metro area
High School Diploma with GPA of 3.0 or higher
Current college student majoring in business, education, and/or media program of study
Must be able to demonstrate customer service experience
Must be able to collaborate with others from diverse backgrounds
Must be able to resolve conflict and treat colleagues and customers in a professional manner at all times
Must be detail oriented, but also able to focus on the big picture
Must be able to speak/read/write in English
MS Office
Web-based application proficiency
Authorized to Work in the US
Nice to have:
College credits in accredited business, education, and/or media program of study
Knowledge of learning management, and/or data management applications