This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Digital Operations Business Partner (DOBP) is a senior, business‑facing role within Aon's Global Broking Centre (GBC), accountable for shaping, enabling and embedding digital change across broking operations.
Job Responsibility
Act as the primary business owner for requirements across assigned digital platforms
Translate operational pain points and opportunities into clear, pragmatic digital design inputs
Balance structured requirements with insight‑led shaping, prioritisation and simplification
Ensure technology solutions reflect how work actually happens in broking and operations
Operate as a visible, credible partner within BAU operations
Build deep understanding of broking, CSD, invoicing and downstream processes
Identify friction early and shape solutions before issues escalate into delivery or adoption risk
Support design forums with clear options, trade‑offs and business recommendations
Protect the integrity of the agreed GBC Operating Model during iterative delivery
Partner with Operations Leaders and the Head of Operations Improvement to align delivery with business design
Take ownership of operational readiness for assigned platforms (process, data, roles and controls)
Support cutover, early lifecycle adoption and stabilisation post‑go‑live
Act as a trusted point of reference on how new digital workflows fit into day‑to‑day BAU
Build strong working relationships across GBC, ABS and Aon Technology
Be recognised for clarity, follow‑through and quality of thinking rather than positional authority
Act as a connector across business, technology and change communities
Build strong understanding of Aon's digital platforms and approved AI tooling
Translate new capabilities and market trends into practical implications for GBC
Model effective use of digital tools to simplify work and improve operational outcomes
Requirements
Strong experience in insurance operations and/or broking, ideally within the London Market
Proven track record in business‑led digital, process or operating model change
Ability to translate business needs into clear, pragmatic digital design and delivery input
Credibility operating with senior stakeholders in complex, matrixed environments
Excellent communication skills and sound judgement when balancing competing priorities
Nice to have
Experience with broker workflows, placement processes or market platforms
Exposure to digital trading, workflow, contract or data platforms
Familiarity with structured change, product or delivery frameworks (used pragmatically)
What we offer
Comprehensive benefits package
Inclusive workforce
Agile environment to manage wellbeing and work/life balance