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London Account Broker

United Kingdom, London Employment contract · Job Posted June 03, 2026
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Job Description

Our customers expect first-class support — and that’s why we hire exceptional people to look after their accounts. We’re now looking for a client-focused Corporate Account Handler to join our team. This is a fantastic opportunity to become part of a highly skilled, supportive and collaborative Corporate team, where you’ll work alongside experienced colleagues who are committed to helping you grow and succeed. You’ll gain exposure to larger and more complex clients, giving you an ideal platform to strengthen your technical expertise, expand your commercial understanding and progress your career in a meaningful way. You’ll also be joining a business that genuinely invests in its people, values its culture and creates a positive, inclusive workplace — a team where you’ll feel supported, trusted and empowered to do your best work. Working closely with our Account Executives, you’ll provide high-quality, varied services to a diverse portfolio of clients. Your main focus will be to maximise account retention and growth through exceptional account management, strong broking skills and reliable technical support. Our customers choose to stay with us because of the outstanding service we deliver — and you’ll be an important part of that.

Job Responsibility

  • Create documents for new customers about their insurance requirements
  • Obtain renewal terms for customers and research suitable alternatives to produce presentations
  • our account managers discuss these with customers during face to face meetings
  • Coordinate all renewal quotes for existing customers along with any mid-term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
  • Manage insurer queries in relation to customer policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
  • Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive
  • Deal with account queries and credit control matters highlighting any concerns to account managers in a timely manner
  • Grasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required.

Requirements

  • Previous experience gained working with larger commercial or corporate clients both UK and Internationally based would be desirable
  • Technical knowledge of Property, Casualty, Motor, Financial Lines and Cyber insurances
  • Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII/ACII is desirable as is being educated to GCSE standard or equivalent
  • Worked to targets within a regulated, measurable framework and achieved SLA’s Risk aware in handling customer information. Able to recognise potential risk and seek advice when required
  • Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills
  • Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information. Highly accurate with a strong attention to detail, using initiative when assisting team members
  • Previous experience using the Acturis platform
  • Fully proficient in MS office
  • Eligible to work in the UK.

Nice to have

  • Previous experience gained working with larger commercial or corporate clients both UK and Internationally based would be desirable
  • Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII/ACII is desirable as is being educated to GCSE standard or equivalent

What we offer

  • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
  • Defined contribution pension scheme, which Gallagher will also contribute to
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
  • Income protection, we’ll cover up to 50% of your annual income, with options to top up
  • Health cash plan or Private medical insurance
  • Three fully paid volunteering days per year
  • Employee Stock Purchase plan, offering company shares at a discount
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan
  • Critical illness cover
  • Discounted gym membership, with over 3,000 gyms nationally
  • Season ticket loan
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase
  • Emergency back-up family care

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