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Our customers expect first-class support — and that’s why we hire exceptional people to look after their accounts. We’re now looking for a client-focused Corporate Account Handler to join our team. This is a fantastic opportunity to become part of a highly skilled, supportive and collaborative Corporate team, where you’ll work alongside experienced colleagues who are committed to helping you grow and succeed. You’ll gain exposure to larger and more complex clients, giving you an ideal platform to strengthen your technical expertise, expand your commercial understanding and progress your career in a meaningful way. You’ll also be joining a business that genuinely invests in its people, values its culture and creates a positive, inclusive workplace — a team where you’ll feel supported, trusted and empowered to do your best work. Working closely with our Account Executives, you’ll provide high-quality, varied services to a diverse portfolio of clients. Your main focus will be to maximise account retention and growth through exceptional account management, strong broking skills and reliable technical support. Our customers choose to stay with us because of the outstanding service we deliver — and you’ll be an important part of that.
Job Responsibility
Create documents for new customers about their insurance requirements
Obtain renewal terms for customers and research suitable alternatives to produce presentations
our account managers discuss these with customers during face to face meetings
Coordinate all renewal quotes for existing customers along with any mid-term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
Manage insurer queries in relation to customer policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive
Deal with account queries and credit control matters highlighting any concerns to account managers in a timely manner
Grasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required.
Requirements
Previous experience gained working with larger commercial or corporate clients both UK and Internationally based would be desirable
Technical knowledge of Property, Casualty, Motor, Financial Lines and Cyber insurances
Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII/ACII is desirable as is being educated to GCSE standard or equivalent
Worked to targets within a regulated, measurable framework and achieved SLA’s Risk aware in handling customer information. Able to recognise potential risk and seek advice when required
Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills
Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information. Highly accurate with a strong attention to detail, using initiative when assisting team members
Previous experience using the Acturis platform
Fully proficient in MS office
Eligible to work in the UK.
Nice to have
Previous experience gained working with larger commercial or corporate clients both UK and Internationally based would be desirable
Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII/ACII is desirable as is being educated to GCSE standard or equivalent
What we offer
Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance
Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase