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When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers. The Traffic department consists of 3 sections, including Ocean, Truck & Air Freight, featuring a team member who handles the first level of escalation for complaints and other issues, ensures the coordination of all operations, and makes decisions within the assigned authority when necessary. Schedule: Full-time – 2nd shift (2:30 PM – 10:30 PM) – Will be part of a rotation schedule to process Saturday shipments.
Job Responsibility:
First point of contact in the absence of the supervisor
First escalation level within the traffic department regarding collection and delivery orders
Daily coordination and efficient planning of operational and administrative cooperation within traffic, as well as problem-solving
Planning of Air Freight and Road Freight shipments
Creating dealer vacation schedules and adjusting the loading plan accordingly
Retrieving existing invoices in CRM
Checking all completed documents related to customs procedures and creating manual customs shipments if necessary
Monitoring EWM grievances and incident tickets (Lisa)
Reviewing and implementing optimizations for existing processes and discussing these with the supervisor
Requirements:
Good knowledge of Dutch and English
Strong interpersonal skills
Accuracy with an eye for detail
Ability to work both independently and as part of a team
Knowledge of IATA and Hazmat
Good insight into cost structures and various transport modes
Strong negotiation skills
Good knowledge of standard PC software
Liaising with customs services, loading/unloading services, and the supervisor to discuss and resolve issues and implement improvements