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As part of the Logistics Team in Alcura you will be responsible for monitoring deliveries and addressing any challenges, it is important to approach this role with a ‘can do attitude’ to engage teams in a KPI driven culture which you will be part of, delivering challenging productivity targets in a busy logistics environment which, requires a complete appreciation of the importance of the end user.
Job Responsibility:
Monitor and action delivery reports as directed by the logistics team manager
Support regular performance reviews with logistics provider and feedback minutes
Engage with the logistics provider for Alcura
Manage with well-defined KPI process, using this system to drive performance improvements
Process all delivery queries and manage expectations accordingly
Use the Alcura systems as designed, ensuring that all data is correct, and that Alcura data policies are adhered to
Ensure delivery issues are managed effectively and correct action is taken
Ensuring that the dispatch function for both wholesale and homecare are monitored as directed by the logistics team manager
Monitor inbound calls from the external courier and contact patients with the express aim of reducing failed deliveries in conjunction with the external courier team
Obtaining quotes for and booking of Emergency deliveries (same day) with our approved external courier
Booking of collections with couriers when requested
Requirements:
Intermediate knowledge of Microsoft Office with confidence to learn other systems