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Logistics & Order Tracking Coordinator

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Geomiq

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Location:
Portugal , Porto

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented and proactive Logistics & Order Tracking Coordinator to join our operations team. In this role, you will be responsible for monitoring global shipments, managing customs clearance processes, and ensuring smooth coordination between internal teams and external logistics partners. You’ll play a key role in keeping orders moving efficiently across our international hubs, minimizing delays, and supporting a seamless customer experience.

Job Responsibility:

  • Monitor monday.com boards daily across all hubs to ensure in-transit orders are progressing as planned
  • Identify potential delays or disruptions and take proactive corrective actions
  • Liaise with customs authorities in destination countries to resolve shipment holds
  • Prepare and submit required documentation, including commercial invoices and supporting certificates
  • Manage UK customs clearance with accurate and timely submissions
  • Work closely with logistics teams in India and China to ensure shipments are cleared within 24 hours
  • Coordinate to avoid delays at origin and maintain smooth outbound operations
  • Collaborate with courier partners (DHL, FedEx, UPS, and freight forwarders) to resolve delivery issues
  • Handle cases such as missing addresses, failed delivery attempts, and customs delays
  • Partner with the Customer Success team to communicate shipment updates and delays
  • Assist in collecting necessary documentation or information from customers for customs clearance
  • Maintain accurate order status updates within the Geomiq platform
  • Mark orders as 'received' for the India hub and ensure data integrity
  • Identify recurring logistics or customs challenges and propose solutions
  • Build strong relationships with internal teams and external partners to improve processes

Requirements:

  • Experience in logistics, supply chain, or operations (preferred)
  • Strong problem-solving skills and attention to detail
  • Ability to manage multiple tasks and work in a fast-paced environment
  • Excellent communication and coordination skills
  • Familiarity with courier systems (DHL, FedEx, UPS) is a plus
  • Experience with tools like monday.com or similar platforms is advantageous

Nice to have:

  • Familiarity with courier systems (DHL, FedEx, UPS) is a plus
  • Experience with tools like monday.com or similar platforms is advantageous
What we offer:
  • Competitive Salary
  • Stocked Kitchen
  • 22 Days Annual Leave
  • Birthday Off
  • Christmas Shutdown
  • Pet-Friendly Office
  • Team Events
  • Career Growth

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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