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Logistics Operator

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Cencora

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Location:
Japan , Tokyo

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under general direction of the Operations Team Leader, the overall purpose of this position is to work proactively as a member of the operations team in providing a customer focused service.

Job Responsibility:

  • Performing operational functions effectively and efficiently, and in accordance with World Courier Global and Japanese policies and procedures and regulatory requirements
  • Preparing and executing customer shipments for air export and import, utilising the company’s shipment processing systems and completing regulatory clearances
  • Monitoring shipments in transit, initiating effective action as necessary to rectify issues
  • Linking with the airlines and World Courier brokers as required
  • Shipments airlines booking
  • Controlling our Air freight levels
  • Training other team members in Customer Service and Dispatch on the requirements necessary for import and export procedures
  • Assisting with answering telephone calls as necessary
  • Actively supporting other functional areas of the business as required
  • Any other duties as directed by the Operations Supervisor or Operations Manager
  • Ensure that shifts - including weekend shifts when applicable - are established in agreement with the Operations Team lead / Operations manager
  • Utilise appropriate company shipment and export processing systems
  • Update and finalise jobs
  • Enter applicable information and charges
  • Check customer export documents and attach to job
  • Complete international carrier’s Master Air Waybill and other associated documents
  • Complete company’s Declaration of Security
  • Complete and transmit Flight Waybill (Master Air Waybill) and House Air Waybill information to carrier
  • Post flight shipments
  • Ensure all shipments are checked prior to driver delivering to international carrier
  • Confirm shipments comply with security and regulatory requirements
  • Confirm shipments are packed, labelled and marked correctly
  • Constantly monitor operations email
  • Manage all communication responding to customers and where appropriate, immediately forwarding emails to other personnel
  • Utilise appropriate company shipment processing system
  • Constantly monitor and manage all communication via job notes
  • Notify consignees of pending shipments, confirming import and delivery details
  • Update jobs by entering appropriate information and charges and attaching all applicable import documents
  • Proactively coordinate training with other team members
  • Client Services Team members
  • Dispatch team members
  • When necessary: agents and their drivers
  • Prepare customer shipping documentation as required
  • Organise shipment collections liaising with customers and domestic agents
  • Acquiring and maintaining knowledge and understanding, and complying at all times with: Company Code of Conduct and Policies
  • World Courier global and World Courier Japan policies and procedures relevant to the position
  • Company security requirements and Health & Safety System
  • Reporting all security breaches and incidents in a timely manner
  • Taking all practical steps to ensure own safety and the safety of others while at work
  • reporting all accidents and incidents in a timely manner
  • Ensure compliance with relevant Work Health & Safety legislation and that any issues are identified and actioned in line World Courier Japan policy
  • Actively promote a culture that follows the Cencora Values

Requirements:

  • Significant customer service and/or operations experience
  • Strong international & domestic geographic knowledge
  • An understanding of Imports and Exports processes and statutory requirements
  • Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook
  • Experience negotiating timelines and pricing with a range of stakeholders
  • Strong interpersonal and communication skills
  • Sound level of numeracy and demonstrated attention to detail
  • Strong time management and organisational skills
  • Sound written and verbal communication skills
  • Problems solving skills
  • Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
  • A calm and customer focused approach
  • Ability to use initiative

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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