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The Logistics Operations Team plays a vital role within our Business Operations Division, mirroring the impressive growth the company has experienced in recent times. This expansion reflects not only the team's increasing responsibilities but also their importance to the business. The team's remit is broad, encompassing several critical functions such as logistics management, in-depth analysis, process improvement, sustainability initiatives, invoicing, and handling both pre- and post-order queries. These varied duties ensure that the team remains at the heart of operational efficiency and customer satisfaction.
Job Responsibility
Managing shared inboxes via Microsoft Outlook, dealing with a range of requests and queries
Processing monthly invoice orders efficiently to support business operations
Collaborating with Logistic Partners and Sales Teams to resolve order-related queries
Assisting Sales Teams in preparing quotes for all logistics-related requirements
Ensuring all compliance documentation for logistics is completed, provided, and correctly filed for each order
Supporting Account Managers in resolving invoicing queries and discrepancies
Providing ad-hoc administrative support to the wider team, facilitating the smooth running of the department
Managing Softcat Customer stock inventory in partnership with logistics providers
Coordinating with key supplier partners regarding Softcat stock management
Requirements
Excellent organisational skills and strong attention to detail
Ability to multitask and perform effectively under pressure
Strong communication skills, both written and verbal
Proficient knowledge of Microsoft Outlook and Excel
High standard of literacy and numeracy skills
Ability to learn quickly and retain large volumes of information
Excellent time management abilities
Hardworking and conscientious approach to work
Willingness to learn and contribute positively as a member of a busy team