Logistics Operations Associate II

• Daily communication/coordination with customers, carriers, plants/3PLs related to the flow of shipments in/out of facilities including issue resolution and providing solutions in real time.
• Providing clear and proactive notifications to customers as it pertains to status of shipments.
• Focus on avoiding costs as it pertains to but not limited to: RMA avoidance, carrier recoveries, customer fines, and accessorials.
• Trouble shooting system issues impacting orders that need to ship
• Rescheduling shipments in customer scheduling portals.
• Updating customer tracking documents in a timely manner.
• Tracking critically identified shipments with ability to provide truck status to customer service representatives in a timely manner.
• Escalation to leadership team when appropriate.
• Building relationships and collaborating with cross functional supply chain team to resolve issues and provide logistics related solutions.
• Miscellaneous operational reporting on regional team metrics.
• Working with Supervisor to maintain critical job relevant SOPs.
• Identifying and developing solutions for improvements in process and communication between departments.
• Training and providing support for new employees.

• Minimum Qualifications: 2 Years – Experience in Field or similar manufacturing environment
• 2 Years - Experience in Position
• 0 Years – Experience managing people/projects
• Minimum Required: High School Diploma
• Preferred Qualifications: 4 Years - Experience in Field or similar manufacturing environment
• 4 Years – Experience working in Position
• 2 Years – Experience managing people/projects
• Preferred: Bachelor's Degree in Business, related field, or equivalent work experience.
• Preferred: Spanish speaking

Experience with Four Kites, Oracle Service Cloud, WMS (E80, Manhattan, TMS, OTM) and EBS.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities