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Logistics Operations Associate II

United States of America, Diamond Bar 24.59 - 32.58 USD / Hour · Job Posted March 21, 2026
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Job Description

Logistics Operations Associate II (Real Time Solutions) are responsible for the execution of logistics occurring in one of Niagara’s geographic Supply Chain regions. This role is heavily focused on coordinating all logistics related activities that occur once a shipment is scheduled to ship to customers from Niagara/3PL warehouses. The Real Time Solutions team supports logistics needs for both internal and external customers such as Niagara shipping offices/warehouse staff, Customer Service, Production/deployment planning, Sales and Carriers.

Job Responsibility

  • Daily communication/coordination with customers, carriers, plants/3PLs related to the flow of shipments in/out of facilities including issue resolution and providing solutions in real time
  • Providing clear and proactive notifications to customers as it pertains to status of shipments
  • Focus on avoiding costs as it pertains to but not limited to: RMA avoidance, carrier recoveries, customer fines, and accessorials
  • Trouble shooting system issues impacting orders that need to ship
  • Rescheduling shipments in customer scheduling portals
  • Updating customer tracking documents in a timely manner
  • Tracking critically identified shipments with ability to provide truck status to customer service representatives in a timely manner
  • Escalation to leadership team when appropriate
  • Building relationships and collaborating with cross functional supply chain team to resolve issues and provide logistics related solutions
  • Miscellaneous operational reporting on regional team metrics
  • Working with Supervisor to maintain critical job relevant SOPs
  • Identifying and developing solutions for improvements in process and communication between departments
  • Training and providing support for new employees

Requirements

  • Minimum Qualifications: 2 Years – Experience in Field or similar manufacturing environment
  • 2 Years – Experience in Position
  • 0 Years – Experience managing people/projects
  • Minimum Required: High School Diploma
  • Preferred Qualifications: 4 Years - Experience in Field or similar manufacturing environment
  • 4 Years – Experience working in Position
  • 2 Years – Experience managing people/projects
  • Preferred: Bachelor's Degree in Business, related field, or equivalent work experience
  • Preferred: Spanish speaking

Nice to have

Experience with Four Kites, Oracle Service Cloud, WMS (E80, Manhattan, TMS, OTM) and EBS

What we offer

  • Paid Time Off for holidays, sick time, and vacation time
  • Paid parental and caregiver leaves
  • Medical, including virtual care options
  • Dental
  • Vision
  • 401(k) with company match
  • Health Savings Account with company match
  • Flexible Spending Accounts
  • Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
  • Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
  • Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
  • Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
  • Tuition reimbursement, college savings plan and scholarship opportunities

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Requirements
  • Minimum Qualifications: 2 Years – Experience in Field or similar manufacturing environment
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Job Responsibility
  • Daily communication/coordination with customers, carriers, plants/3PLs related to the flow of shipments in/out of facilities including issue resolution and providing solutions in real time
  • Providing clear and proactive notifications to customers as it pertains to status of shipments
  • Focus on avoiding costs as it pertains to but not limited to: RMA avoidance, carrier recoveries, customer fines, and accessorials
  • Trouble shooting system issues impacting orders that need to ship
  • Experience with Four Kites, Oracle Service Cloud, WMS (E80, Manhattan, TMS, OTM) and EBS
  • Rescheduling shipments in customer scheduling portals
  • Updating customer tracking documents in a timely manner
  • Tracking critically identified shipments with ability to provide truck status to customer service representatives in a timely manner
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What we offer
  • Paid Time Off for holidays, sick time, and vacation time
  • Paid parental and caregiver leaves
  • Medical, including virtual care options
  • Dental
  • Vision
  • 401(k) with company match
  • Health Savings Account with company match
  • Flexible Spending Accounts
  • Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
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Logistics Operations Associate II

Logistics Operations Associate II is responsible for the execution of logistics ...
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Location
United States of America , Diamond Bar
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Salary:
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Until further notice
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  • Minimum Required: High School Diploma
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  • Vision
  • 401(k) with company match
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