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Being Logistics Manager (we call this internally Fulfilment Manager) you will take direct responsibility for a customer-centric and high performing operations within the Fulfilment unit (store) by leading, steering, planning, supporting, and following up the operations, the development of the organization as well as cost optimization opportunities. You will be accountable for a strong collaboration and co-creation with counterparts (commercial team and support functions), on both market and country level.
Job Responsibility:
Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the unit by working closely with the unit Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Securing a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with market insights, customer and coworker feedback and internal audits results
Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction
Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working
Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda
Responsible for driving cultural change towards Lean thinking in the fulfilment unit. Support lean methodologies within Fulfillment and overseeing the Lean improvements and initiatives for the entire Fulfillment operations
Requirements:
Experience of working as a management team member (preferable in distribution, retail, logistics or similar) with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment
Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Passion about logistics and have the ability use your know-how to optimize processes with high quality understanding the financial impact and customer experience
Good business understanding and knowledge: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values
Good knowledge of the financial, growth plan and respective connected year cycle
Good knowledge of the business plan process to support the creation of the unit business plan for the market it belongs
Ability to create and translate a business plan into a tactical plan and operational performance and to think commercially by balancing efficiency, inspiration and profitability
Very good knowledge of market intelligence: the logistic industry and relevant trends as well being aware of customer behaviours/insights and the home furnishing market
Passion for the IKEA range
Knowledge of problem-solving and process improvement methodologies
Very good in understanding and execution of situational leadership
Being passionate about leading business through people and having a strong belief in the individual’s potential
Ability to lead and coach based on performing and delivering while learning and developing
Very good knowledge of change management and leading in the unknown/exploring
Capability to lead in the unknown in a transforming environment and to collaborate with different stakeholders by using good communication and negotiation skills
Capability to build trust and communicate in a clear and targeted way
Ability to give and take responsibility and empower colleagues to be entrepreneurial
Natural ability to respect and value individual differences
Ability to manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity
Eager to deliver customer value and excellence in operation within a fast-paced supply chain environment
Ability to actively use the IKEA concept in an omnichannel environment to build and improve competence within the Unit
Customer orientation and centricity: see the customer first and consider the impact on the customer when taking decisions
What we offer:
Eco-vouchers
End-of-year bonus, holiday pay and sector premiums
An additional allowance if you come by bike
Private leasing of an electric bike
Comprehensive hospitalization insurance
A private accidents insurance
Pension savings
A leave savings plan: choose how you want your late/early hours to be paid out: a supplement on your salary or in holiday hours
We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
A canteen where you can eat delicious food at very democratic prices
IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
ONE IKEA Bonus: an additional bonus based on your shop's results
IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
IKEA staff discount 15% on all your purchases
Team outings & staff parties
A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments