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Logistics Lead - Quick Commerce

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Delivery Hero

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Location:
Greece , Athens

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a Logistics Lead to drive operational excellence in our Quick Commerce logistics network. In this strategic role, you will take ownership of designing efficient delivery processes, establishing and implementing Standard Operating Procedures (SOPs), and optimizing our operations to meet the demands of fast-paced commerce. You'll work across functional teams to ensure seamless coordination and continuous improvement, focusing on process optimization rather than personnel management. This is an opportunity to shape how we deliver speed and reliability to our customers while building scalable, efficient logistics systems.

Job Responsibility:

  • Analyze differences in handling and delivery requirements across product categories (e.g., perishables, fragile items, bulky goods, high-value items)
  • Define differentiated logistics approaches per category
  • Design tailored delivery workflows where required
  • Build and document SOPs for packaging standards, handover protocols, special handling requirements, exception management
  • Ensure consistent execution across areas and hubs
  • Monitor logistics KPIs by product category: Delivery time variance, Damage rate, Complaint rate, Return rate
  • Identify root causes and implement corrective actions
  • Work closely with Commercial (new product launches), Procurement (supplier packaging standards), Warehouse/Dark Store operations, Area/Fleet Managers (for operational rollout)
  • Ensure logistics readiness before category expansion
  • Identify inefficiencies linked to product mix changes
  • Pilot new delivery models where required
  • Optimize cost-to-serve per product segment

Requirements:

  • Bachelor's degree in business administration, engineering, logistics or a similar quantitative discipline
  • A minimum of 4 years of proven experience working within a fast paced environment, ideally within product/e-commerce operations, logistics or a similar systems focused role
  • Advanced knowledge of Google Sheets or Excel for complex data manipulation and ad hoc analyses
  • Comfortable with data visualisation tools (Looker Studio, Power BI, Tableau)
  • Comfortable in learning and mastering new, complex software and internal tools
  • GIS knowledge is desirable
  • Proficient communication skills in Greek and English (verbal and written), with the ability to explain technical concepts to non-technical audiences
  • 5+ years in operations, supply chain, or quick commerce
  • Strong process design and analytical skills
  • Experience in multi-category or complex fulfillment environments
  • Structured thinker with execution discipline
  • Strong cross-functional influence (without direct authority)
  • Data–driven decision making
What we offer:
  • attractive remuneration package
  • ticket restaurant card
  • Private Medical & Life Insurance from day #1
  • round-the-clock access to an online mental health platform
  • access to our online training platform
  • inhouse cafeteria
  • in-house gym
  • Global Mobility plan
  • Pension Plan

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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