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Logistics helpdesk administrator

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Experis

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Location:
United Kingdom , Hatfield

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

18.58 GBP / Hour
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Job Description:

We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.

Job Responsibility:

  • Respond to emails, tasks, and Teams calls from internal teams
  • Amend and update orders in WMCS
  • Obtain Proof of Delivery (PODs) and progress claims within deadlines
  • Arrange carriage forwards and manage suspended orders
  • Liaise with couriers for quotations, deliveries, and invoice queries
  • Handle returns requests, coordinate collections, and process credits in SAP
  • Process Buy & Store orders in WMCS
  • Provide cover for creating commercial invoice paperwork for international shipments

Requirements:

  • Strong communication skills and confidence when speaking with people
  • Excellent organizational and multitasking abilities
  • Ability to remain positive and proactive under pressure
  • Attention to detail and accuracy in processing orders and invoices
  • Ability to learn new systems quickly
  • Security Clearance (SC) required

Nice to have:

  • WMCS and SAP experience desirable
  • Previous experience in logistics or a similar role is desirable but not essential

Additional Information:

Job Posted:
December 11, 2025

Work Type:
On-site work
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