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Aescape is looking for a NY metro area based Logistics & Fulfillment Specialist who can orchestrate our end-to-end fulfillment workflows and manage complex white-glove installations to drive zero-failure delivery cycles as we scale our physical footprint for the next generation of lifestyle robotics. You’ll be collaborating cross-functionally between Sales and Operations as we deploy our transformative technology to global leaders in hospitality and fitness. This is an amazing opportunity for you to own the "last-mile" customer experience and develop your systems-driven logistics expertise as we revolutionize the massage therapy industry.
Job Responsibility:
Manage daily operations with 3PL providers and "White Glove" installers to ensure finished goods are delivered and set up on schedule
Build and execute the "return path" for hardware, managing pickups for repairs, trade-ins, or contract ends
Directly manage inventory health within our 3PL’s warehouse management system (WMS) and NetSuite, ensuring full accuracy and traceability
Act as the power user for Salesforce and NetSuite, ensuring sales orders transition seamlessly into fulfillment instructions
Support the Operations team in designing first, mid and last-mile logistics paths for our upcoming product launches
Review open orders with sales to prioritize material allocation and solve immediate delivery bottlenecks
Requirements:
BS in business, supply chain, industrial engineering, or other related technical degree
5+ years of inventory, production, supply, demand, and/or sales order planning in a hardware manufacturing environment
Strong experience in NetSuite ERP and SalesForce CRM
Experience with complex hardware and assembly through a global multi-tier supply chain at turnkey and non-turnkey levels
Familiarity with hardware product development life cycle and key milestones
Unrivaled attention to detail
Strong interpersonal skills to build key relationships with internal and external stakeholders
Ability to travel up to 5%
Nice to have:
APICS CPIM certification
Lean Six Sigma Green Belt
Excel Solver and data modeling capabilities
Arena PLM experience
What we offer:
Early stage equity in a company led by serial entrepreneurs with multiple exits
Free massages in SF, NY HQ and our Partner locations
Medical, vision, and dental insurance covered by us (if scheduled 30+ hours/week)