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Aescape · Logistics

Logistics & Fulfillment Specialist

United States, NYC/Metro Area 90000.00 - 110000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Aescape is looking for a NY metro area based Logistics & Fulfillment Specialist who can orchestrate our end-to-end fulfillment workflows and manage complex white-glove installations to drive zero-failure delivery cycles as we scale our physical footprint for the next generation of lifestyle robotics. You’ll be collaborating cross-functionally between Sales and Operations as we deploy our transformative technology to global leaders in hospitality and fitness. This is an amazing opportunity for you to own the "last-mile" customer experience and develop your systems-driven logistics expertise as we revolutionize the massage therapy industry.

Job Responsibility

  • Manage daily operations with 3PL providers and "White Glove" installers to ensure finished goods are delivered and set up on schedule
  • Build and execute the "return path" for hardware, managing pickups for repairs, trade-ins, or contract ends
  • Directly manage inventory health within our 3PL’s warehouse management system (WMS) and NetSuite, ensuring full accuracy and traceability
  • Act as the power user for Salesforce and NetSuite, ensuring sales orders transition seamlessly into fulfillment instructions
  • Support the Operations team in designing first, mid and last-mile logistics paths for our upcoming product launches
  • Review open orders with sales to prioritize material allocation and solve immediate delivery bottlenecks

Requirements

  • BS in business, supply chain, industrial engineering, or other related technical degree
  • 5+ years of inventory, production, supply, demand, and/or sales order planning in a hardware manufacturing environment
  • Strong experience in NetSuite ERP and SalesForce CRM
  • Experience with complex hardware and assembly through a global multi-tier supply chain at turnkey and non-turnkey levels
  • Familiarity with hardware product development life cycle and key milestones
  • Unrivaled attention to detail
  • Strong interpersonal skills to build key relationships with internal and external stakeholders
  • Ability to travel up to 5%

Nice to have

  • APICS CPIM certification
  • Lean Six Sigma Green Belt
  • Excel Solver and data modeling capabilities
  • Arena PLM experience

What we offer

  • Early stage equity in a company led by serial entrepreneurs with multiple exits
  • Free massages in SF, NY HQ and our Partner locations
  • Medical, vision, and dental insurance covered by us (if scheduled 30+ hours/week)
  • 401k with 4% company match
  • Unlimited vacation, generous parental leave
  • Competitive pay + bonus + equity plan
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