Logistics Customer Success Lead Job at Randstad (Dollard-Des-Ormeaux)

Vice President of Customer Success

Come join the MVT family!!! MVT is now hiring a Vice President of Customer Succe...

Location

United States , El Paso

Salary:

120000.00 - 140000.00 USD / Year

JH Rose Logistics

Expiration Date

Until further notice

Requirements

Bachelor's degree
Experience in Customer service leadership within logistics, transportation
Trophy case of “Carrier of the year” awards
Customer growth & retention
Long-term planning and strategy
Hire, mentor, coach, develop team (>25 associates)
SOP & KPI Development
Process improvement
AS/400, Mcleod, Manhattan (Hemispheres, and Load Analyzer)
Process automation (preferred)

Job Responsibility

Establish and implement a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts
Lead and mentor a team of customer service associates, managers, and a director to win the company more service awards
Grow high potential accounts into winners, while making established and mature accounts more sustainable
Implement roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division
Direct process, procedures, & systems improvements
Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc.
Collaborate & align with the brokerage team to move excess freight opportunities
Work with the sales team to onboard, service, and grow accounts
Work together with the dedicated contract carriage operations team

What we offer

401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Health Savings Account

Fulltime

Customer Success Manager

At Cogoport, Customer Success Managers are the first point of contact for busine...

Location

India , Gurgaon

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

4+ years of experience in B2B inside sales, customer success, logistics
strong commercial acumen — ability to negotiate pricing, margin, and urgency
hustler mindset — proactive, organized, and customer-obsessed
fluency in English and Hindi (regional language skills a bonus)
bachelor's degree (Commerce, Business Administration, Logistics preferred)
familiarity with INCOTERMS, HS Codes, container types is an advantage

Job Responsibility

handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
share freight quotations and rate comparisons to drive informed decision-making
negotiate with customers to close shipments profitably
follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
manage booking handovers to Operations team with complete documentation
maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
build customer relationships by understanding business models, seasonal patterns, and freight requirements

What we offer

opportunity to own customer relationships and directly impact global trade
sales coaching, enablement programs, and structured onboarding
transparent performance-linked incentives with uncapped earning potential
career progression into City Growth Lead

Fulltime

Customer Success Manager

At Cogoport, Customer Success Managers are the first point of contact for busine...

Location

India , Ahmedabad

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

4+ years of experience in B2B inside sales, customer success, logistics
strong commercial acumen — ability to negotiate pricing, margin, and urgency
hustler mindset — proactive, organized, and customer-obsessed
fluency in English and Hindi (regional language skills a bonus)
bachelor's degree (Commerce, Business Administration, Logistics preferred)
familiarity with INCOTERMS, HS Codes, container types is an advantage

Job Responsibility

handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
share freight quotations and rate comparisons to drive informed decision-making
negotiate with customers to close shipments profitably
follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
manage booking handovers to Operations team with complete documentation
maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
build customer relationships by understanding business models, seasonal patterns, and freight requirements

What we offer

opportunity to own customer relationships and directly impact global trade
sales coaching, enablement programs, and structured onboarding
transparent performance-linked incentives with uncapped earning potential
career progression into City Growth Lead

Fulltime

Customer Success Manager

As a French speaking Customer Success Manager (CSM), you will be instrumental in...

Location

United Kingdom

Salary:

Not provided

Dexory Using

Expiration Date

Until further notice

Requirements

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
Fluent French speaking
Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends
Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually
Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
Willingness to travel frequently across the UK and Europe to support client relationships (estimated 1+ day/week)
Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems

Job Responsibility

Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process
Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly
Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits
Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones
Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention
Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs
Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered
Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies

What we offer

Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

Fulltime

Customer Success / Operations Director

This is a high-impact leadership role where you’ll own operations end-to-end, op...

Location

Japan , Tokyo

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Entrepreneurial mindset with 10+ years in operational leadership
Proven success in people management and strategic development
Strong analytical and decision-making skills
Native-level Japanese & business-level English
Industry experience in logistics, retail, or related sectors

Job Responsibility

Drive operational excellence and customer satisfaction
Manage installations, service operations, and product delivery
Lead cross-functional projects and stakeholder relationships
Optimize costs and contribute to profitable growth
Build and develop high-performing teams

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Enterprise Customer Success Manager

We are looking for an Enterprise Customer Success Manager who will partner with ...

Location

United Kingdom , London

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 2+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Senior Enterprise Customer Success Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate...

Location

France , Paris

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

Fluency in French and English – is a must
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
Masters degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

What we offer

Annual Classpass subscription
Competitive compensation package
Option to travel to London to visit the UK team

Carrier Success Representative

As the Carrier Success Representative Trainee you will use your customer service...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

High school Diploma
College degree preferred
Ability to work in a fast pace environment
Proactiveness
Must be willing to live in Guadalajara full-time
Must be bilingual in Spanish and English
Fast-paced and able to multitask in a high-pressure environment
Detail oriented, with an emphasis on accuracy & follow-up
Passionate about customer service & solving problems with customer experience in mind

Job Responsibility

Utilize RingCentral, ARRIVEnow, email, and slack to update our systems properly and communicate with our drivers
Assist in tracking priority shipments which could mean: High priority pick ups, HR shipments, loads with visibility tool errors, enterprise loads, etc. depending on current company needs
Inbound/Outbound calls to drivers and dispatchers with professionalism
Your first resource for tracking will be phone calls. You will also have different tracking tools in case you are unable to get a tracking update by phone
Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly
Remain up to date and follow company wide SOP’s and standards set
Utilize the tracking board on a daily basis for best tracking practices
Communicate with internal departments to proactively relay information
Maintain a high standard of quality in the comments you input and the emails you send and receive
Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times

What we offer

Monthly grocery vouchers
Vacation days
Savings fund
Medical insurance (including dental and vision plans)
Casual dress code
Office wide engagement activities, team events, happy hours and more
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Free coffee
Free counseling sessions through our Employee Assistance Program
Referral Program

Fulltime

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Logistics Customer Success Lead

Job Description

Job Responsibility

Requirements

What we offer

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