Logistics Customer Service Job at Randstad (Vaudreuil-Dorion)

Customer Service and Logistics Agent

DOGA is a growing multinational company with over 60 years of experience in the ...

Location

Mexico

Salary:

Not provided

DOGA USA, Corp.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Logistics, Business, Administration, Engineering, or a similar field
Certification or demonstrable proficiency in advanced Excel with Power BI, Power Query, macros, and/or interactive dashboards
Knowledge of SAP (1-3 years of experience)
Advanced level of both oral and written English
Effective communication, negotiation, data analysis, and problem-solving skills

Job Responsibility

Maintain constant communication, negotiations, and general business relationships with suppliers in the industrial and logistics sectors in Mexico, Europe, and Asia, ensuring their proper performance and working on their development if necessary
Follow up with assigned clients, including the review of their demand/orders, facilitating the necessary documentation for the export of sold materials, and monitoring the invoice entry process for payment
Collaborate with the warehouse/production team to ensure the receipt, supply, and shipment of associated components to assigned clients (inventory tracking)

What we offer

Join a Thriving Company: Work for a rapidly growing and strategically positioned company
Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals
Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued

Customer Service Manager

Location

United States

Salary:

Not provided

Cirro

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in a customer service leadership role, preferably in the logistics industry
Proven track record of managing and developing a customer service team
Excellent leadership and team management skills
Strong problem-solving and conflict-resolution abilities
Exceptional communication and interpersonal skills
Proficient in using customer service software and CRM systems
Strong analytical skills and attention to detail

Job Responsibility

Lead, mentor, and motivate a team of customer service representatives
Develop and implement training programs to enhance the skills and knowledge of the customer service team
Set performance goals and conduct regular performance evaluations
Foster a positive and collaborative team environment
Handle escalated customer issues and complaints with professionalism and empathy
Develop and implement strategies to resolve customer issues efficiently
Work closely with other departments to address and resolve complex customer problems
Engage with customers to understand their needs and ensure their satisfaction
Develop and maintain strong relationships with key customers
Gather customer feedback and use it to improve services and processes

What we offer

Rapid developing company with listing potential, one of the top leaders in the market
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
Competitive Salary Package
Visa sponsorship possibilities, bonus, pension, etc.
High localized team with flexible, harmonious and ambitious atmosphere
Festival gifts & team building activities

Customer Service Advisor

Are you passionate about customer service and looking for a role where you can m...

Location

United Kingdom , Shefford

Salary:

29000.00 - 32000.00 GBP / Year

JSL Solutions Ltd

Expiration Date

Until further notice

Requirements

Previous customer service experience
ERP system knowledge a bonus
Strong communication skills, both written and verbal
Confident handling customer enquiries by phone and email
Organised and methodical, able to manage multiple tasks effectively
Positive, team-oriented, and eager to learn and improve
Comfortable working in a fast-paced office environment

Job Responsibility

Handling customer enquiries via phone, email, and at the trade counter
Processing sales orders, returns, and credits through the ERP system
Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
Providing advice on products, warranty processes, and technical queries
Overseeing van fleet KPI input, maintenance, and paperwork
Supporting the branch manager with site maintenance and operational tasks
Ensuring high standards of health & safety are met at all times

What we offer

25 days holiday + bank holidays
Pension scheme – salary sacrifice with company matching up to 6%
Life assurance – 3x your salary
Employee Assistance Programme – including up to 6 counselling sessions per case
Ongoing training and leadership development with internal and external providers

Fulltime

Customer Service Representative

As a Customer Service Representative, at our malt house, you will be the key lin...

Location

Belgium , Antwerp

Salary:

Not provided

AXEREAL SCA

Expiration Date

Until further notice

Requirements

You have a bachelors degree or equivalent professional experience
You bring minimum 2 years of experience in a customer service, logistics or internal sales position within an international environment
You have a good understanding of overall supply chain processes
You are confident, assertive and highly customer-oriented with a strong focus on building lasting relationships
You have a proactive mindset with the ability to anticipate customer needs
You have a strong sense of ownership and good organizational skills
You work in a structured way with attention to detail
You like to work collaboratively across departments and continuously improve processes
You are fluent in English

Job Responsibility

Manage customer accounts and follow up on orders from A to Z: Manage sales orders and schedules in JDE including amendments and cancellations
Handle invoicing, credit/debit notes, and support payment processes by working closely with credit control
Communicate with customers regarding deliveries, stock levels, transport and product specifications
Building strong customer relationships by understanding their requirements, needs and expectations and by providing them timely and professional answers regarding the order status, invoices, contract balances
Monitor customer order patterns and take proactive action to anticipate demand
Coordinate with internal departments such as supply chain planning, the commercial team, production, finance
Organize and optimize logistics operations, always aiming for efficiency and customer satisfaction
Plan and coordinate co-product collections, ensuring smooth and secure pick-ups
Ensure accurate logistics and customer data management
Maintain and update systems and databases that support accurate demand forecasting, shipment tracking, and inventory management

What we offer

We offer an attractive salary and benefits package
can offer career opportunities internationally
focusing on flexibility, inclusion, collaboration and health and wellbeing

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Mumbai

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Ahmedabad

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage)
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Gurugram

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Customer Service Representative

Our client in the Logistics sector is recruiting for a Customer Service Represen...

Location

United Kingdom , Northampton

Salary:

25000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

A good multitasker that shows attention to detail and the ability to retain information
Excellent communication skills and ability to respond to all queries in a timely manner via phone and email
The ability to engage with multiple departments and stakeholders in a confident and controlled manner
Proven track record of being a 'customer champion' and providing an excellent service from start to finish
Driving licence (essential)

Job Responsibility

Managing customer relationships
Responding to all telephone and email queries
Working closely with internal departments
Liaising with internal and external stakeholders
Informing customers of issues or delays
Inputting and ensuring accuracy on customers' orders
Problem solving whilst working to meet deadlines
Handling information and sensitive data

What we offer

Company Pension
Flexible schedule
Work life balance
On site parking
Peaceful setting
Sick Pay
Dog friendly office

Fulltime

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Logistics Customer Service

Job Description

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