Logistics Coordinator

• Managing all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results
• Liaise with Regional Sales Managers to resolve queries relating to shipping and invoicing
• Liaise with customers on the status of each order with updates as required for customer service metrics
• Establishing rapport with customers and understanding their needs to offer tailored solutions
• Provide customers with bespoke documents, system generated documents, certificates, manuals and data-sheets as and when required
• Working closely with internal teams to improve processes and enhance customer experience
• Stock takes, and investigating the discrepancies
• Assisting Finance with Audit and Invoice Queries
• Gathering customer feedback to help us continuously improve our products and services

• A positive attitude and a passion for customer service
• Excellent communication skills, both written and verbal
• Ability to handle challenging situations with grace and professionalism
• Strong problem-solving skills and attention to detail
• Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus
• Previous experience in a customer service role is preferred but not essential

German language knowledge

• A vibrant work environment where teamwork thrives
• Opportunities for personal and professional growth
• Competitive salary and benefits package
• The chance to be a vital part of a company that values innovation and quality