Logistics Coordinator, Robert Half

Logistics Coordinator

Robert Half

Location:
United States, Miramar

Category:
Logistics

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a highly Logistics Coordinator to join our team in Miramar, Florida. In this role, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring a positive customer experience. This is a long-term contract position offering the opportunity to make a meaningful impact by supporting clients and delivering exceptional service.

Job Responsibility:

Respond to customer inquiries and provide accurate information about products and services
Resolve billing or service complaints by authorizing refunds, exchanges, or adjustments as needed
Serve as the escalation point for unresolved customer issues, ensuring timely and effective resolution
Assist with tracking shipments
Monitor and review customer interactions, ensuring proper documentation of inquiries, complaints, and resolutions
Analyze customer feedback to identify patterns and determine potential causes of recurring issues
Promote and sell additional products or services based on customer needs
Maintain detailed and accurate records of all customer interactions and actions taken
Provide guidance and support to team members as needed, ensuring high-quality service delivery

Requirements:

Strong verbal and written communication skills with a keen attention to detail
Proven ability to work independently and effectively manage time
Proficiency in documenting and recording customer information accurately
Demonstrated leadership and mentoring skills to provide constructive feedback
Familiarity with computer applications, including Microsoft Word and PowerPoint
High school diploma or equivalent required
8-10 years of experience in customer service or a related field
Excellent interpersonal skills to build and maintain positive customer relationships

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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