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The Transportation Logistics Associate plays a critical role in ensuring smooth and efficient tour operations within Denali National Park & Preserve. This position is responsible for coordinating bus assignments based on tour company manifests, managing reservations through the in-park call center, and providing exceptional customer service to visitors and partners. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, dynamic environment. Working as part of the Doyon/Aramark Joint Venture, you will contribute to the success of one of the largest transportation operations in the National Park Service, helping visitors experience the beauty and adventure of Denali. This is a seasonal role with ideal dates of May 7 - September 20, 2026.
Job Responsibility:
Review and process manifests from tour companies to accurately “build” buses for tours
Create and distribute daily bus schedules, ensuring alignment with tour company requirements and guest reservations
Monitor bus capacity and adjust assignments to maximize efficiency and guest satisfaction
Communicate schedule changes promptly to dispatch, tour companies, and management
Serve as a primary point of contact in the in-park call center, handling reservations and inquiries
Utilize the SMS (Springer Miller System) to process bookings, cancellations, and modifications
Provide accurate information about tour options, schedules, and park policies
Troubleshoot reservation issues and escalate complex concerns to management when necessary
Deliver friendly, professional, and knowledgeable service to guests, tour operators, and internal staff
Handle guest concerns with empathy and efficiency, ensuring positive outcomes
Promote Denali National Park attractions and provide guidance to enhance visitor experiences
Collaborate with department managers to support daily operations and special projects
Assist with reporting, data entry, and recordkeeping related to transportation logistics
Participate in opening and closing procedures, ensuring readiness for daily operations
Support environmental management system (EMS) objectives by adhering to sustainability practices and departmental targets
Understand and comply with corporate environmental policies and procedures
Be aware of the environmental aspects and impacts of the role, as communicated during EMS training
Contribute to departmental environmental objectives and targets, integrating them into daily job performance
Requirements:
Ability to work independently and remain self-motivated
Strong oral and written communication skills for interacting with guests, staff, and tour partners
Exceptional attention to detail and accuracy in scheduling and reservation management
Ability to multitask effectively in a fast-paced environment
Proficiency in MS Office applications (Word, Excel) and comfort with reservation systems (SMS preferred)
Previous experience in tourism, hospitality, or transportation logistics is highly desirable
Positive, professional attitude with a commitment to guest satisfaction
Strong problem-solving skills and adaptability to changing circumstances
Team-oriented mindset with the ability to collaborate across departments
Enthusiasm for working in a unique, outdoor environment and supporting the mission of Denali National Park
Ability to sit, stand, and use a computer for extended periods
Flexibility to work varied shifts, including weekends and holidays, in a seasonal environment
What we offer:
competitive wages
paid Holidays
Sick Pay
Benefits Stipend
On-site housing and meal plan ($16/day all inclusive)