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We are looking for a motivated and detail-oriented Logistics Coordinator/Account Support to join our team in Chattanooga, Tennessee. In this role, you will play a vital part in ensuring seamless customer service and account management for a 6+ month project, with the potential for contract-to-permanent employment based on performance. This position is ideal for individuals with strong organizational skills and a passion for delivering exceptional service.
Job Responsibility:
Review customer orders for accuracy, completeness, and adherence to company policies
Enter transactions into customer systems with precision, ensuring data integrity and timely processing
Manage a shared group mailbox, addressing inquiries and resolving issues promptly
Communicate effectively with customers to provide solutions and maintain satisfaction
Coordinate logistics for ground transportation and shipping to meet customer requirements
Process billing, pricing adjustments, and purchase orders efficiently
Handle returns and ensure proper documentation and resolution
Collaborate with internal teams to streamline operations and enhance customer experiences
Support administrative tasks, including filing, data entry, and documentation management
Requirements:
High school diploma or equivalent, with relevant college coursework preferred
At least 1 year of experience in customer service, logistics, or administrative support roles
Proficiency in CRM systems and familiarity with transportation logistics
Strong attention to detail and ability to identify and correct errors
Excellent communication skills, both verbal and written
Ability to work independently while contributing to a team environment
Knowledge of order entry, pricing adjustments, and purchase order processing
Familiarity with shipping and ground transportation processes
Intermediate to advanced level MS Office including MS Excel is a requirement for this position
All applicants MUST undergo background screening, drug screening, and provide positive references from past employment for consideration
What we offer:
medical, vision, dental, and life and disability insurance