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The Solutions Consultant participates in the implementation of software solutions, advises the customer in defining his needs and ensures that the functional solution provided is adapted to them. In collaboration with the implementation teams, he or she ensures that the software package (Hardis WMS – ex Reflex) is correctly implemented in the specific context of the customer.
Job Responsibility:
Definition of customer needs and solution design: study the customer context
collect the customer’s needs
advise the customer
write general functional analyses
explain requirements to the production team
Go Live Preparation: formalize scenarios and tests
perform internal pre-delivery tests
train the customer
advise on methodology
Support during the deployment and follow-up of the client: support during acceptance tests
train the users
participate in the beginning of the solution
carry out functional audits
advise on anomalies
Capitalization (Sales): contribute to capitalization work
study functional requirements of RFPs
support sales team
Requirements:
4 or 5 years superior degree
Master in Logistics appreciable
Extensive experience in logistics processes (Supply Chain), especially in warehouse environments
Functional knowledge of Warehouse Management Systems (WMS) is mandatory
Experience in WMS/WMS implementation projects
Experience in consulting
Know how to create, manage and take care of the relationship with external customers and suppliers
Understand the environment and customer needs
Know how to influence and guide
Know how to lead a qualification/testing process (strategy, support)
Know how to lead a design process (needs definition workshop, etc)
Design and deliver training for users
Know how to structure and write professional documents (technical specifications, functional specifications, procedures, proposals, reports, etc)
Native Spanish mandatory
English indispensable
French appreciable
Nice to have:
Master in Logistics
Experience in WMS/WMS implementation projects
Experience in consulting
French language skills
What we offer:
Indefinite contract
Salary commensurate with experience and responsibilities
Joining a leading company
Possibility of mixed remote/office work after the training period
Personal training plan: languages, technical trainings