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The Logistics Claims Specialist is responsible for managing and resolving freight claims related to loss, damage, and service failures across the supply chain. This role ensures timely and accurate processing of claims, maintains compliance with carrier agreements, and provides exceptional support to internal teams and external partners.
Job Responsibility:
Investigate, file, and track freight claims for loss, damage, and shortages with carriers and vendors
Ensure claims are processed accurately and within contractual timelines
Collect and review all required documentation (BOLs, PODs, invoices, photos) to support claims
Maintain compliance with carrier agreements and company policies
Serve as the primary point of contact for claims inquiries from carriers, customers, and internal teams
Collaborate with operations, customer service, and finance teams to resolve discrepancies
Monitor claim trends and provide regular reports on claim status, recovery rates, and root cause analysis
Recommend process improvements to reduce claim frequency and cost
Requirements:
Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (preferred)
2+ years of experience in logistics, transportation, or claims management
Strong knowledge of freight claim processes and carrier liability rules
Proficiency in MS Office and logistics management systems
Excellent communication, negotiation, and problem-solving skills
Nice to have:
Experience with LTL, FTL, and parcel carriers
Familiarity with international shipping and customs documentation
Ability to work in a fast-paced environment and manage multiple priorities