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Logistics And After Sales Coordinator

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Randstad

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Location:
Canada , Pointe-Claire

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

55000.00 - 65000.00 USD / Year
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Job Description:

Our client in Pointe Claire is currently looking for a logistics and sales support coordinator. This person will ensure the fluid movement of goods (receiving and shipping) and documentary compliance. He or she acts as the primary point of contact for carriers, customs brokers, and customers for all after-sales service inquiries. This key role requires expertise in logistics, a high degree of autonomy, and a strong attention to detail.

Job Responsibility:

  • Ensure direct communication with customers to handle support and return requests
  • Process the creation and assignment of RMA numbers within our system
  • Collaborate with the technician team to understand the nature of repairs performed in order to provide clear and precise explanations to customers
  • Manage repair priorities using our in-house management tool to guarantee compliance with promised lead times
  • Coordinate and negotiate pickups and deliveries with carriers while optimizing costs and timelines
  • Rigorously prepare domestic and international shipping documents (Commercial Invoices, BOL, Certificates of Origin, B13) and collaborate closely with customs brokers
  • Manage inbound and outbound flows (including receiving after-sales returns), inspect goods, and ensure data entry into the ERP system
  • Plan packaging materials and prepare orders securely for transport

Requirements:

  • 3 years of relevant experience in logistics, shipping, or after-sales service or coordinator or administrative background
  • Familiarity with customs documentation, Incoterms, and merchandise return processes
  • Proficiency in MS Office suite and experience with an ERP system
  • Ability to navigate custom internal management tools is required
  • Essential bilingualism (French and English, oral and written)
  • Strong communication skills, resourcefulness, sharp organizational sense, and the ability to manage multiple priorities simultaneously
What we offer:
  • Monday-Friday 8AM-5PM
  • Free Parking on site
  • Competitive Salary (based on experience)
  • 2-3 weeks vacation (based on experience)
  • Full benefits (Medical and Dental)
  • Work for a leader in the industry
  • Company events

Additional Information:

Job Posted:
May 05, 2026

Expiration:
June 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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