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Responsible for managing customer relationships and ensuring on-time, accurate order processing and delivery performance. This role plays a key part in maintaining customer satisfaction, avoiding production disruptions, and supporting continuous improvement within logistics operations.
Job Responsibility:
Set up MRP% and source-of-supply parameters
Manage UNFIRM/FIRM processes within MRP
Review and address MRP exception messages
Audit supplier schedule–export exceptions
Monitor component shortages, including in-transit materials
Track materials in transit with respective carriers (standard and premium freight)
Analyze supplier confirmations and manage backlog
Monitor component shortages and coordinate directed cycle counts
Rationalize and optimize the production schedule
Issue urgent receipt notifications
Create and update TPAs, including dispute reviews
Monitor TPAs to ensure PF (Performance Factor) targets are met
Requirements:
Strong interpersonal and communication skills to interact with customers and cross-functional teams
Fluent in English (spoken and written)
Solid understanding of supply chain, logistics, and material control processes
Analytical, organized, and proactive approach to problem-solving
Computer literacy
SAP and EDI knowledge preferred
Capable of managing multiple priorities under pressure while maintaining attention to detail
Bachelor’s degree in any field
Training or experience in SAP and EDI preferred
English proficiency required
Minimum of 2 years of experience in production control, logistics, or supply chain operations preferred