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As one of the key logistics technology providers in Taiwan, Uber Direct enables merchants to unlock last-mile delivery for their customers through their own apps or website marketplaces, while also supporting logistics businesses with a strong and resilient last-mile supply network. We are building an exciting team to scale Uber Direct’s logistics business across mid-mile, last-mile, and warehouse operations. We are looking for leaders who are passionate about operations excellence and delivering best-in-class experiences to our merchant partners. As the Logistic Network Operations Lead, you will play a pivotal role in scaling the Uber Direct logistics business. This role is responsible for the strategic expansion of the last-mile fleet and micro-hub network. You will work closely with operations teams, fleet partners, and cross-functional stakeholders to support business growth while ensuring delivery quality, reliability, and service-level excellence across all regions. Reporting to the Head of Operations, you will partner closely with Sales and Account Management to assess expansion needs and co-develop scalable network expansion plans with the logistics project squad.
Job Responsibility:
Lead a scaled logistics operations organization, including city operations managers, site operations staff, fleet partners, and drivers
Recruit, develop, and grow a high-performing logistics network operations team in a scalable manner
Deliver against strategic goals related to operational efficiency, service quality, expansion milestones, and delivery performance
Drive the expansion and operational success of the micro-hub network, including Uber-owned facilities and merchant warehouses integrated with Uber delivery supply
Partner with regional merchant stakeholders to ensure strong operational execution and delivery customer experience
Develop, implement, and continuously improve SOPs and site-level operating processes to support multiple delivery models
Scale last-mile delivery capabilities through close collaboration with cross-functional teams and external partners
Recruit, onboard, and retain fleet partners across Taiwan to meet supply needs driven by business growth
Ensure rigorous control over delivery quality, fleet utilization, and SLA adherence for both fleet partners and Uber couriers
Requirements:
8+ years of total work experience
At least 5 years in logistics operations, strategic planning, partnership management, or people leadership
Hands-on experience managing fleet/delivery partners and warehouse operations
Deep understanding of Taiwan’s logistics industry, including key players, competitive dynamics, and ecosystem networks
Fluency in both English and Mandarin (spoken and written)
Nice to have:
Strong "Go Get It" mindset with willingness to take smart, calculated risks
Ability to communicate complex topics clearly to senior leaders and diverse audiences
Strong stakeholder management skills with the ability to align cross-functional teams and meet merchant needs