Logistic & customer business support coordinator

• Build lasting relationships with business partners by maintaining continuous contact with distributors and subsidiaries and by leveraging strong knowledge of products, processes and systems
• Initiate improvement actions and projects to enhance partner satisfaction
• Monitor and analyze sales results and order returns versus objectives
• Review and verify specific requirements from trading partners and support the customer complaint handling process
• Ensure correct order flow processing in the ERP Business Central (BC): check incoming orders, enter orders for non-integrated customers, and confirm delivery times
• Identify product needs and coordinate appropriate supply with the supply chain team
• Prepare orders and track deliveries with logistics
• Issue customer invoices and prepare required shipping documents for all countries (commercial, transport, customs, etc.)
• Manage product returns by determining the correct return category according to the Medical BAHS return policy
• Issue credit notes and processing fee invoices in line with this policy
• Ensure compliance with pricing, trade rules and traceability requirements in databases
• Support the resolution of customer disputes, create and update procedures, and ensure adherence to them
• Develop and maintain indicators and dashboards to monitor activities
• Implement corrective and preventive actions related to service complaints
• Provide expertise in cross-functional project management and process optimization

• Bachelor’s or Master’s degree in Business (Bac+4/5) or equivalent experience
• 3–5 years of experience in commercial communication with customers
• Fluent in English (reading, writing, speaking)
• Good knowledge of logistics flows, business processes, and international trade rules (Incoterms, payment methods, etc.)
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and ERP systems, including Business Central
• Rigorous, organized, and able to manage priorities
• Strong customer service mindset, team spirit, and ability to collaborate across departments
• Ability to work in project mode and lead continuous improvement initiatives

additional languages appreciated

Flexible working hours