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This field-based role supports the delivery of exceptional customer service by leading and developing multiple agency teams across the South East. The position focuses on building high-performing teams, supporting agency operations, and contributing to regional strategy. It requires regular travel, with flexibility for home working when not on-site.
Job Responsibility:
Lead and coach agency teams to drive performance and service standards
Support agency partners with operational challenges and continuity planning
Manage relationships with self-employed agency leaders, overseeing businesses with varying scales of income
Contribute to regional leadership discussions and strategic initiatives
Ensure compliance with industry regulations and maintain professional development
Requirements:
Background in the insurance industry, ideally with knowledge of commercial and personal lines
Proven track record in team leadership and people development
Experience in operational management and customer-facing roles
Comfortable working independently and managing multiple priorities
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