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To maintain the high standard of cleanliness and hygiene in all aspects of the operation, assisting the therapist in setting & clearing up the treatment room and assist the guests in professional and helpful manner when needed. The Attendant keeps the Spa & Fitness Center clean and tidy, welcome the guest, assist the guest, serves and refreshes the water and towels.
Job Responsibility:
Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
Comply with all Four Seasons’ policies and procedures
Comply with all the standards stablished for the spa and sports center
Set-up and maintain spa including refreshments, locker rooms, work out areas, pre-treatment area and Fitness room
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with spa services
Walk the guest through the customer journey at the spa
Assist guest to their appointments as they relate to the Spa services
Work harmoniously and professionally with co-workers and supervisors
Assist guests with use and set-up of fitness machines
Retrieve and fold towels
Retrieve, deliver, and store/set-up products from purchasing
Check and follow up on the repair and maintenance of the spa
Clean and stock waiting area
Ensure all equipment is in safe condition and in working order
Other tasks assigned by the management
Requirements:
Have worked in luxury spas minimum a year
English – speaking
Excellent service skills
Service oriented person
What we offer:
Be part of a caring team with a family spirit
Have opportunities to build a successful career with global potential
Work in a diverse and challenging environment and engage with the leadership team
Be recognized for your accomplishments
Opportunity to work for an international company and travel all over the world while staying at incredible properties for free