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We are seeking a detail-oriented Lockbox Processing Associate to support high-volume remittance and payment operations. This role is responsible for extracting mail contents, processing payments, negotiating checks, and preparing output in strict accordance with client specifications and established turnaround times. This position operates in a deadline-driven production environment and requires accuracy, efficiency, and strong attention to detail. You will work under direct supervision with structured workflow guidance while contributing to overall departmental productivity standards. This opportunity is ideal for individuals who thrive in structured production environments and take pride in precision and efficiency.
Job Responsibility:
Operate mail extraction equipment to open and process incoming lockbox payments
Review and process checks and remittance documents based on specific customer requirements
Perform manual and automated sorting according to client instructions
Stage work accurately and in a presentable format for downstream capture
Ensure documents are “clean” and prepared for imaging or data capture
Meet or exceed established productivity and quality standards
Cross-train to support all functional areas within the Lockbox department
Support additional Lockbox modules including RDE, Scanning, Mail Distribution, and Validations
Assist with other departmental tasks assigned to ensure daily operational completion
Requirements:
Basic computer skills, including use of mouse, touch screen, and system reboot functions
Ability to work in a fast-paced, deadline-driven environment
Strong hand-eye coordination and attention to detail
Solid organizational and time management skills
Basic troubleshooting capabilities
Effective communication skills
Customer-focused mindset with the ability to prioritize tasks
Ability to perform routine tasks with consistency and accuracy
High School Diploma or equivalent
Prior experience in payments processing, remittance processing, or lockbox operations
Ability to stand for extended periods, particularly during morning processing, sometimes up to one to two hours
Frequent movement throughout the day, including getting up and down from a seated position to retrieve printed headers and prepare work