Lockbox Operations Associate Manager, Wells Fargo

Wells Fargo

Location:
United States, Philadelphia

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Operations Associate Manager in Lockbox Operations as part of our Global Operations team. This role involves supervising a team responsible for transactional and operational tasks in a 24/7 environment.

Job Responsibility:

Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems
Develop metric to measure growth and performance
Ensure timely completion, quality, and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance, evaluation and coaching of less experienced team
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including senior managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Operations experience, or equivalent demonstrated through work experience, training, military experience, education
1+ years of leadership experience

Nice to have:

Knowledge and understanding of Lockbox Operations department workflow processes
Experience in the financial industry with Lockbox or other Banking Operations
Experience leading an Operations Team in a production environment
Experience with capacity planning, forecasting, and measurements
Ability to anticipate and make timely and independent judgment to identify and resolve problems
Time management skills and ability to meet deadlines in a fast-paced environment
Ability to motivate and provide performance feedback to staff
Ability to assess issues, make quick decisions, implement solutions, and influence change
Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Experience successfully collaborating with others in a change driven environment
Experience driving process improvement efforts to gain efficiencies
Ability to read correspondence accurately and be able to provide a written response
Ability to provide strong customer service and develop customer and partner relationships
Intermediate Microsoft Office skills
Advanced verbal, written, and interpersonal communication skills

Additional Information:

Job Posted:
September 27, 2025

Expiration:
October 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lockbox Operations Associate Manager