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The Location Manager is responsible for the overall daily operations of a retail laboratory storefront. This role requires a blend of clinical expertise, administrative leadership, and customer service excellence. You will ensure the facility operates efficiently while providing a high-quality experience for customers seeking clinical, DNA, and drug/alcohol testing.
Job Responsibility:
Oversee day-to-day activities, including opening/closing procedures, inventory management, and maintaining a clean, professional retail environment
Train new Medical Assistants and Phlebotomists
Ensure all team members follow standard operating procedures (SOPs) and safety protocols
Perform phlebotomy and specimen collection (blood, urine, hair, saliva) for a wide range of tests
Ensure proper labeling, processing, and shipping to reference laboratories
Address customer inquiries, resolve complaints, and provide information about various testing options with confidentiality and discretion
Drive revenue growth by identifying local business partnership opportunities (e.g., employer drug testing programs) and promoting wellness services to the community
Maintain strict adherence to HIPAA, OSHA, and CLIA regulations to ensure patient privacy and workplace safety
Manage daily cash reconciliation, billing for corporate accounts, and monitoring the location’s budget and performance goals
Requirements:
At least 3 years of management experience, preferably in a healthcare or retail setting
A stable work history is required
Proficiency in phlebotomy
Certified Medical Assistant (CMA), Phlebotomy Technician (CPT), or similar clinical credential preferred
Strong leadership
Excellent communication
A "customer-first" mentality
Ability to learn and use specialized Laboratory Information Systems (LIS), standard office software, and computers
What we offer:
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Paid time off
Opportunity for professional growth within a national franchise network