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Are you passionate about working with people, can make them feel respected and demonstrate a passion for making a difference to people's lives? If so, then our Location Coordinator post is for you! About the role: We are looking to recruit a passionate and self-motivated individual to come on board and deliver a first-class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Northumberland area; Rosebrough, Cramlington. It's fantastic if you have previous housing experience however this is not essential, as our first-class training and support will ensure you succeed in the role. We’re looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is a dynamic one and will incorporate many tasks and duties. We need someone responsible and who shows a can-do attitude from the start.
Job Responsibility
Building management
Monitoring tenants and low-level tenancy queries
Daily welfare checks / calls to tenants within the block. Weekend calls on a rotational basis
Responding to alarm activations
Working as part of a team
Liaising with other departments within the housing function
Organising diverse activities for tenants as part of a robust tenant engagement strategy
Reporting of repairs / defects and seeing these through to completion
Health and safety checks and monitoring
Liaising with external organisations to help deliver the housing service
Requirements
Excellent customer service skills
Excellent communication skills
Housing Experience is preferred, but not essential
The ability to work alone and as part of a team
Ability to adapt to varying scenarios
Understand the importance of compliance and health and safety
Nice to have
Housing Experience
What we offer
28 days annual leave (plus bank holidays) for full time employees
pro-rata to part time employees
Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have
Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more
Generous pension scheme with life insurance of 3 x salary