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The Localization Support Specialist at YouVersion plays a key role in managing localization efforts and supporting cross-functional collaboration to improve translation processes and procedures. This role oversees the end-to-end localization process by coordinating with internal teams, volunteers, and contractors to ensure timely and effective project delivery. Additionally, it involves facilitating communication across departments, developing support processes, and maintaining tools and documentation that enable teams to work more efficiently and respond to user needs. This role supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.
Job Responsibility:
Review localization requests, prep assignments, and determine appropriate deadlines and resources
Become an expert in the translation management system by maintaining glossaries, effectively leveraging Translation Memory, creating new projects, sharing tips and best practices with volunteers, and working with the translation management system support to address bugs and feature requests
Maintain the localization request system and identify ways to improve all tools and processes
Plan and implement innovative communications, events, test projects, etc., to drive growth in volunteer team capacity
Represent localization and the needs of our global community in cross-functional team meetings
Meet regularly with the YouVersion volunteer leaders to discuss volunteer needs
Collaborate with internal teams to improve the current Support tools
Identify pain points in the Support process, including Support visibility and accessibility
Track product roadmap and understand the app and web release cycles, updates, changes
Requirements:
Excellent verbal, written, and interpersonal communication skills
Capacity to quickly learn new technologies and programs
Ability to self-motivate, make independent decisions, and solve problems
Maintain flexibility and initiate the creation of new processes and project strategies
Strong leadership skills and understanding of developing and guiding others
High School Diploma or GED
1–3 years of related work experience
What we offer:
Paid parental leave, including maternity, paternity, and adoption leave
Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons
Innovative and comprehensive Medical, Dental, and Vision insurance
Life insurance policy provided for all staff members at 2x annual salary at no cost
Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members