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The Localization team is seeking an experienced Localization Program Manager to help solve Uber’s growing localization needs. In this role, you'll work closely in a cross functional scope, partnering with stakeholders from Product, Design, Content, Engineering, Marketing, Legal, Regional Operation teams and others, to ensure on-time & high linguistic quality for global & regional launches. This is a hybrid position requiring to be in office 3 days a week.
Job Responsibility
Manage end-to-end localization of Uber products and external clients assets across all supported languages including initial planning & consultation, delivery of localized content, LQAs, and bug routing
Review and influence product requirement documents (PRDs/RFCs) related to new products/features as well as tools and systems that can improve globalization (g11n) across Uber
Manage localization of product, legal and marketing related comms with various assets (surveys, website, contracts, dashboards, etc) across all regions
Proactively support or suggest internal and cross-functional initiatives to identify areas for process improvements across different teams
Identify Localization tool & process gaps and work with Localization Technical Operations to enable efficiencies
Work closely with localization vendors and providers, following up during business hours in timezone of regional location, to ensure smooth execution of tasks and on-time deliveries
Requirements
BA/BS degree or equivalent practical experience
3 years minimum of localization project/program management experience within the high-tech industry on the client side
Familiarity with latest technologies (MT, LLM, GenAI) and their application to localization workflows
Strong vendor side experience working with fortune 100 companies with enterprise level localization teams
Experience with managing budgets and creating estimates
Self-directed - ability to take initiative in identifying and solving large problems
Ability to navigate ambiguity, work independently and be able to chart direction of projects/program, especially while operating in a different region
Ability to leverage available data to analyze status and make recommendations
Very detail-oriented, quality-focused and proactive
Excellent written and verbal communication skills and the ability to manage and present to multiple and diverse stakeholders across businesses and leadership levels
Ability to learn new tools/systems quickly
Nice to have
Great understanding of localization and internationalization issues
Experience using CAT tools to manage localization pipeline & workflows (e.g. Idiom WorldServer, Phrase, and Trados)
Experience managing localization of various content types such as but not limited to UI, HC, Marketing, & Legal