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Whatnot Logo Whatnot · IT - Administration

Localization Operations Specialist

United States, New York, San Francisco, Los Angeles 100000.00 - 125000.00 USD / Year · Job Posted February 18, 2026
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Job Description

The Localization Operations Specialist at Whatnot supports the day-to-day execution of localization initiatives across product, marketing, and support content. In close partnership with the Localization Operations Manager, this role ensures projects move efficiently from intake to delivery while maintaining quality, consistency, and clear communication across stakeholders and external partners.

Job Responsibility

  • Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery
  • Own operational workflows in our TMS, including project setup, tracking, and issue resolution
  • Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements
  • Support international launches by coordinating localization readiness and surfacing risks early
  • Triage localization feedback and bugs, working with vendors and internal teams to implement fixes
  • Contribute to improving processes, documentation, and linguistic assets as we scale

Requirements

  • 2–4 years of experience managing localization or content operations projects
  • Experience working with TMS platforms such as Smartling, Phrase, or similar tools
  • Strong project management skills with the ability to manage multiple workstreams simultaneously
  • Excellent written and verbal communication skills
  • Professional working proficiency in at least one additional language beyond English
  • Experience collaborating cross-functionally in a tech, marketplace, or high-growth environment
  • Detail-oriented with a bias toward action and comfort operating in ambiguity
  • Ability to conduct root cause analysis and propose practical solutions

What we offer

  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement
  • 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work
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