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This is an exciting opportunity to be part of a small team delivering an important new project that will make a difference to people in Portsmouth affected by the cost of living crisis. The Business Support Officer will play a vital role in the team and will have the opportunity to help shape the council's response to the cost of living crisis and provide essential support to people in financial hardship. The Local Welfare Business Support Officer will work as part of the Crisis and Resilience Fund (CRF) project team, to deliver financial assistance to people in Portsmouth in financial hardship.
Job Responsibility:
Deliver financial assistance to people in Portsmouth in financial hardship
Help shape the council's response to the cost of living crisis
Provide essential support to people in financial hardship
Requirements:
Have an understanding of the impact of poverty on people’s lives, what poverty looks like for people who experience it, and how it affects people's life chances
Have a real passion for making a difference to people in financial hardship in the city
Have experience of developing relationships with staff of all levels and external stakeholders
Are organised and methodical when managing demands
Have an understanding of Data Protection regulations and keeping data secure
Can work well in a small team and manage your time and prioritise effectively in a busy environment
Have the ability to work autonomously and as part of a team to resolve problems and find appropriate and effective solutions
Are able to liaise and communicate with both internal and external contacts when managing demands and responding to queries
Have effective communication and customer service skills
Have enthusiasm for innovating and trying new things, and the ability to problem solve
Are proficient in all Microsoft applications including Outlook and Excel
Have experience of working to tight deadlines and using own initiative to problem solve
Have the ability to think ahead and plan your workload