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We’re looking for a Local Supplier Lead to join our Coast and Country Cottages team. You’ll manage properties, support housekeepers, liaise with owners, and make sure every guest has a flawless stay. During busy times, you’ll also jump in with the Managed Service Team to keep everything running smoothly.
Job Responsibility:
Build and maintain strong relationships with cleaners, suppliers, and property owners
Recruit, train, and manage self-employed housekeepers and maintenance contractors
Ensure properties are cleaned and maintained to standard, conducting visits as needed
Support the Property Services HUB and assist with cleaning or maintenance when required
Monitor performance, provide feedback, and act on NPS results for continuous improvement
Participate in the out-of-hours emergency callout rota as needed
Requirements:
Full UK driving licence
Strong customer service skills
Basic property maintenance/DIY knowledge
Excellent negotiation, problem-solving, and organisational skills
Contractor management experience and ability to build strong relationships
IT literate – confident with MS Office and internal databases
Nice to have:
Holiday let or hospitality experience
Know the local area well
Experience seeing work orders through from start to finish
What we offer:
Annual bonus scheme linked to company performance
Generous holiday allowance + extra days with long service
Option to purchase extra holiday days
A day off for your birthday
2 volunteering days per year
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
Special offers and discounts designed to enhance your overall wellbeing