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Local Service Manager

United Kingdom, Shrewsbury Employment contract 38493.00 - 40521.00 GBP / Year · Job Posted July 04, 2026
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Job Description

We are partnering with one of the country’s leading charities supporting adults who is opening a brand-new acute mental health supported living service, in Shrewsbury, and is looking for a Local Service Manager to lead it from the ground up. Supported living service for adults with acute mental health needs, including conditions such as schizophrenia and personality disorders; 10 self-contained flats, each with its own bedroom, bathroom, kitchen and living space, plus communal areas and an on-site office; 24-hour staffing model with waking night staff (team of approximately 12-15 staff including bank workers); Non-CQC regulated service; Located close to other services across Shrewsbury and Telford.

Job Responsibility

  • Provide strong, values-led leadership in building and developing a new service team from the ground up
  • Lead on the recruitment, induction, training and performance management of all staff, including senior support workers and night staff
  • Oversee tenant vetting and the safe, well-paced onboarding of all new residents
  • Ensure delivery of safe, effective and person-centred support, including oversight of support planning and risk management
  • Maintain compliance with relevant legislation, safeguarding and regulatory requirements
  • Build and manage strong working relationships with the local authority, healthcare professionals, families and other external partners

Requirements

  • Minimum 12 months' experience in a management role within health or social care
  • Minimum 12 months' experience working within mental health services
  • A strong, demonstrable understanding of acute mental health conditions and recovery-focused approaches
  • Practical experience of housing management (rent, arrears, budgets and Universal Credit)
  • Strong leadership, organisational and communication skills, with the confidence to build a team and a culture from scratch
  • Sound knowledge of safeguarding, risk management and regulatory compliance

Nice to have

  • Level 5 Health & Social Care qualification
  • Background as a Mental Health Practitioner, such as an RMN, Social Worker or Occupational Therapist

What we offer

  • Platinum Employer Award status
  • Significantly increased budget for internal and external qualifications and training

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