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Local Service Manager - Pest

New Zealand, Auckland · Job Posted January 20, 2026
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Job Description

We are looking for an experienced, dynamic and engaging team leader to oversee our pest technicians across Auckland. This role offers a great opportunity to lead and mentor a high-performing team, manage client relationships, and ensure high-quality service delivery for key accounts. If you are a strong leader who thrives in a fast-paced environment, has a passion for customer service, and is committed to driving operational excellence, we want to hear from you! The ideal candidate will have excellent time management, a customer-focused mindset, and the ability to empower and motivate their team.

Job Responsibility

  • Lead and manage the local service team to deliver exceptional pest services to clients
  • Ensure adherence to health and safety standards across all operations and locations
  • Develop and implement service strategies that enhance customer satisfaction and operational efficiency
  • Monitor and analyze service performance metrics to drive continuous improvement
  • Maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries
  • Conduct regular training and development sessions for team members to uphold high service standards
  • Coordinate with other departments to ensure seamless service delivery and resource allocation
  • Implement the regional annual operational plan
  • Conduct quality audits of specified client premises and ensure service standards are met
  • Oversee the maintenance of company vehicles, ensuring they are safe, reliable, and clean
  • Proactively resolve customer issues and ensure their satisfaction

Requirements

  • Minimum of 2 years experience in a management role, ideally within a service or operations environment
  • Experienced in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management
  • Strong communication skills and commercial experience
  • Ability to lead by example and set a high standard of customer service
  • Comfortable engaging directly with the service team and clients
  • Strong organizational and time management skills to balance leadership and operational duties
  • Excellent conflict resolution skills with a high level of empathy
  • Full New Zealand driver’s license with a clean driving record
  • Clean criminal record
  • Outstanding written and verbal communication skills
  • Applicants must have the right to live and work permanently or long-term in New Zealand
  • Must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria
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