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We are looking for an experienced, dynamic and engaging team leader to oversee our pest technicians across Auckland. This role offers a great opportunity to lead and mentor a high-performing team, manage client relationships, and ensure high-quality service delivery for key accounts. If you are a strong leader who thrives in a fast-paced environment, has a passion for customer service, and is committed to driving operational excellence, we want to hear from you! The ideal candidate will have excellent time management, a customer-focused mindset, and the ability to empower and motivate their team.
Job Responsibility:
Lead and manage the local service team to deliver exceptional pest services to clients
Ensure adherence to health and safety standards across all operations and locations
Develop and implement service strategies that enhance customer satisfaction and operational efficiency
Monitor and analyze service performance metrics to drive continuous improvement
Maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries
Conduct regular training and development sessions for team members to uphold high service standards
Coordinate with other departments to ensure seamless service delivery and resource allocation
Implement the regional annual operational plan
Conduct quality audits of specified client premises and ensure service standards are met
Oversee the maintenance of company vehicles, ensuring they are safe, reliable, and clean
Proactively resolve customer issues and ensure their satisfaction
Requirements:
Minimum of 2 years experience in a management role, ideally within a service or operations environment
Experienced in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management
Strong communication skills and commercial experience
Ability to lead by example and set a high standard of customer service
Comfortable engaging directly with the service team and clients
Strong organizational and time management skills to balance leadership and operational duties
Excellent conflict resolution skills with a high level of empathy
Full New Zealand driver’s license with a clean driving record
Clean criminal record
Outstanding written and verbal communication skills
Applicants must have the right to live and work permanently or long-term in New Zealand
Must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria