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Local Project Order Handler

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ALFA LAVAL ITALY S.R.L.

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Location:
India , Satara

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Register, validate, and maintain customer orders in the system
  • Checks delivery times and basic technical selections
  • Work in the Movex / D365 ERP-system for all order-related activities
  • Act as the primary contact for all order-related customer communication
  • Provide order confirmations, updates, and proactive information about delays or risks
  • Coordinate and follow up on customer complaints and claims
  • Represent customer needs internally across functions
  • Validate technical requirements, scope, and necessary documents (drawings, specifications, etc)
  • Coordinate with Engineering for feasibility, design approvals, and BOM release
  • Track ETO milestones and escalate issues early to secure on-time delivery
  • Coordinate with Production Planning on scheduling and capacity allocation
  • Verify material availability, monitor production progress, and escalate shortages
  • For standard orders: handle material planning, scheduling, and progress follow-up
  • For ETO orders: define and monitor critical-path activities (engineering release, materials, FAT, shipment)
  • Prepare, collect, and manage all customer and internal documentation (drawings, certificates, QA documents, manuals)
  • Coordinate inspections, FAT/IFAT, and customer approvals
  • Ensure compliance with internal processes, quality standards, and contractual requirements
  • Arrange shipments in collaboration with Logistics, ensuring correct packaging, labeling, and transport
  • Prepare dispatch documentation (invoice, packing list, CoC, certificates)
  • Confirm shipment details to customers and close orders in the system
  • Monitor orders from start to finish to ensure delivery precision and customer satisfaction
  • dentify order-related risks early and initiate mitigation actions
  • Contribute to continuous improvement initiatives involving workflow, lead time, and system updates

Requirements:

  • Experience in order handling, supply chain, logistics, or production coordination
  • Understanding of technical products (mechanical, industrial, engineered equipment preferred)
  • Experience with ERP systems (Movex, SAP, D365 or similar)
  • Basic commercial and contract knowledge (pricing, Incoterms, payment terms)
  • Ability to read and understand technical documents (drawings, specs, BOMs) is a merit
  • Strong communication and customer service mindset
  • High level of accuracy, structure, and follow-through
  • Ability to manage multiple tasks in parallel and prioritize effectively
  • Ability to learn new processes and systems as per requirement
  • Strong coordination ability across functions (Sales, Engineering, Planning, QA, Logistics)
  • Capture details during project execution and track action points with concern person till closure
  • Problem-solving skills and proactive attitude. Lead team of CFT members, analyze problems, identify root causes, evaluate options, and implement effective solutions and work on proposed solutions
  • 3–6 years of experience in order handling, production/supply chain roles or customer service
  • Experience with engineered/ETO products is an advantage
What we offer:
  • Interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
  • Exciting place to build a global network with different nationalities
  • Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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