Local Project Order Handler

• Register, validate, and maintain customer orders in the system
• Checks delivery times and basic technical selections
• Work in the Movex / D365 ERP-system for all order-related activities
• Act as the primary contact for all order-related customer communication
• Provide order confirmations, updates, and proactive information about delays or risks
• Coordinate and follow up on customer complaints and claims
• Represent customer needs internally across functions
• Validate technical requirements, scope, and necessary documents (drawings, specifications, etc)
• Coordinate with Engineering for feasibility, design approvals, and BOM release
• Track ETO milestones and escalate issues early to secure on-time delivery
• Coordinate with Production Planning on scheduling and capacity allocation
• Verify material availability, monitor production progress, and escalate shortages
• For standard orders: handle material planning, scheduling, and progress follow-up
• For ETO orders: define and monitor critical-path activities (engineering release, materials, FAT, shipment)
• Prepare, collect, and manage all customer and internal documentation (drawings, certificates, QA documents, manuals)
• Coordinate inspections, FAT/IFAT, and customer approvals
• Ensure compliance with internal processes, quality standards, and contractual requirements
• Arrange shipments in collaboration with Logistics, ensuring correct packaging, labeling, and transport
• Prepare dispatch documentation (invoice, packing list, CoC, certificates)
• Confirm shipment details to customers and close orders in the system
• Monitor orders from start to finish to ensure delivery precision and customer satisfaction
• Identify order-related risks early and initiate mitigation actions
• Contribute to continuous improvement initiatives involving workflow, lead time, and system updates

• Experience in order handling, supply chain, logistics, or production coordination
• Understanding of technical products (mechanical, industrial, engineered equipment preferred)
• Experience with ERP systems (Movex, SAP, D365 or similar)
• Basic commercial and contract knowledge (pricing, Incoterms, payment terms)
• Ability to read and understand technical documents (drawings, specs, BOMs) is a merit
• Strong communication and customer service mindset
• High level of accuracy, structure, and follow-through
• Ability to manage multiple tasks in parallel and prioritize effectively
• Ability to learn new processes and systems as per requirement
• Strong coordination ability across functions (Sales, Engineering, Planning, QA, Logistics)
• Capture details during project execution and track action points with concern person till closure
• Problem-solving skills and proactive attitude. Lead team of CFT members, analyze problems, identify root causes, evaluate options, and implement effective solutions and work on proposed solutions
• 3–6 years of experience in order handling, production/supply chain roles or customer service
• Experience with engineered/ETO products is an advantage

Experience with engineered/ETO products

• Interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
• Exciting place to build a global network with different nationalities
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day