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Brilliant opportunity to join Portsmouth Homes as a Local Housing Manager. The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulation including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.
Job Responsibility:
Manage a team of Generic Housing Officers to provide housing services
Provide general Tenancy Management, ASB Management, effective Void Management (including decants when needed) to minimise void turnaround times
Provide Income management including basic budgeting and benefit advice
Work closely with other peers across the Directorate, other agencies and stakeholders
Ensure policy and process is followed to create consistency of service across teams
Contribute to policy and process design
Attend meetings across the organisation and directorate to represent Portsmouth Homes housing management service
Requirements:
Knowledge and experience of social housing law and provision of generic housing management services
Focus on good customer service
Ability to create accurate and relevant notes of conversations and reasons for actions or non-actions
Ability to manage service through performance management, data analysis and resource deployment
Understanding of the regulatory framework and responsibility for team's compliance with consumer standards
Adaptable and may be required to work on specific Housing Management related projects