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Lobby Services Associate

United States, Chicago 17.00 USD / Hour · Job Posted March 25, 2026
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Job Description

The Lobby Services Associate is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. All new Lobby Services Associates will need to participate in a two-week orientation, Monday-Friday, 9:00 am- 5:00 p.m.

Job Responsibility

  • Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
  • Trains and guides guest service staff on job duties, customer service, systems, and procedures
  • Greet and provide customer service to guests while anticipating their needs
  • Responsible for performing service recovery to patients/customers who have received unsatisfactory service
  • Book reservations and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answers phone calls and emails and deliver messages as needed
  • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc
  • Reconciles disputed guest charges
  • Participates in Quality Assurance Programs and reviews to address areas in need of improvement

Requirements

  • Supervisory experience in a related role preferred
  • Previous guest services experience required
  • High school diploma or equivalent required
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organization skills, accuracy, and attention to detail

What we offer

  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage

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